Consumer Investigations Unit Information

Peace Officers and Investigators within Service Alberta provide consumer protection

The Consumer Investigations Unit (CIU) is a department within Service Alberta that provides consumer protections to Albertans.

The CIU can investigate complaints and transactions related to:

Auctions
Cemeteries
Charitable fundraising
Collection agencies
Condominium developments
Credit reports
Door-to-door sales
Employment agencies

Energy marketing
Gift cards
Home inspections
Landlords and tenants (mobile home sites and residential tenancies)
Payday loans
Prepaid contracting
Time shares & travel clubs
Unfair trade practices

Additionally, CIU officers are appointed under the Criminal Code of Canada for sections such as fraud, theft, and forgery in related to the above listed legislation.

The bulk of CIU work centers around the Consumer Protection Act of Alberta and the Residential Tenancies Act of Alberta.

CIU has developed several quick reference guides:

Consumer Contact Centre
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1.877.427.4088
Website: https://www.alberta.ca/consumer-protection-complaints.aspx

Northern Alberta (north of Ponoka)
Email (north of Ponoka): ciu.north@gov.ab.ca
Fax: 780.422.9106
Service Alberta
Consumer Investigations Unit
3rd Floor, Commerce Place, 10155 102 Street
Edmonton, Alberta T5J 4L4

Southern Alberta (south of Ponoka)
Email (Ponoka and south): ciu.south@gov.ab.ca
Fax: 403.297.4270
Service Alberta
Consumer Investigations Unit
301, 7015 MacLeod Trail SW
Calgary, Alberta T2H 2K6

Warren Noga
Policy Advisor
780.955.4079
warren@RMAlberta.com

Tasha Blumenthal
Director of External Relations and Advocacy
780.955.4094
tasha@RMAlberta.com