Manager, Strategy & Performance

A dynamic functioning leader, the primary obligation of the Manager is to the strategy, priorities
and direction of the County. This working level Manager leads and supports the Strategy and
Performance team of professional staff in the delivery of their duties which are aligned with
corporate objectives.

Strategic Management and Corporate Performance

• Lead development of department/branches business strategies/plans in alignment with the
  strategic planning framework.
• Provide input into the development of corporate strategy/plan methodologies, templates, tools
  created by corporate stream.
• Develop and collaborate with each division and department across the County and ensure alignment
  of strategies and plans to the corporate strategic plan, across other organizational strategic
  plans, and play a key role in the Capital and Operating budget process.
• Provide direct support to the corporate and department leadership for the implementation of
  corporate strategy, and with identification and management of risks, performance measures,
  analytics, and the evaluation of programs.
• Ensure front line services and operations are delivered in a way that aligns with
  corporate strategy and Council’s direction.
• Facilitate and ensure divisions and departments’ policies support corporate strategy
  and fully integrate policies and strategic plans that support the achievement of the County’s
  vision.

Service Design

• Develop implementation plans to advance service design initiatives in the department
  and achieve the County’s goals.
• Ensure alignment with related corporate frameworks, systems and processes through a
  customer-centric approach, test/prototype solutions and continually improve design of services.
• Lead implementation within divisions and departments with support as needed.
• Support development of meaningful operational performance measures.
• Evaluate and report and report on the effectiveness of improvements.

Business Intelligence and Analytics

• Facilitate quality information gathering, integration and sharing.
• Conduct business-specific research, business intelligence and analytics in accordance with
  corporate policies and standards.
• Connect analytics and business intelligence to business strategy and risk mitigation.

Fiscal Management

• Participate in all short- and long-term financial planning processes, ensuring
  continued improvement in all facets of the Department’s financial affairs.
• Ensure effective financial planning and expenditure controls are in place and is accountable for
  fiscal responsibility, efficiency, and restraint, while maintaining integrity and effectiveness in
  all aspects of administration for programs and services of responsibility.
• Participates in the preparation of annual budgets for operating and capital programs as well as
  staffing budgets in accordance with guidance from the CAO pursuant to the Municipal Government Act.
• Monitor and provide updates to the CAO on the operating and capital budgets, and in particular
  report on variances between budgeted and actual expenditures.

Management | Leadership

• Provide technical guidance, coaching and mentoring. Promote, build and support
  employee’s professional development, expertise, performance, onboarding, and succession planning, providing subordinates with achievable goals and resources.
• Demonstrate leadership skills, team building, conflict resolution, business/technical writing skills, coaching and mentoring abilities in addition to time management, organizational, problem solving and decision-making abilities.
• Responsible for quality of work, budget compliance and planning methodology, training and development, compensation, performance management, hiring, etc.
• Resolve issues expeditiously and ensure that employee resources are in place and utilized effectively to meet the service delivery standards of the County.
• Manage operational area with an emphasis on efficiency, accuracy, quality and safety to ensure superior level of customer services.
• Plan, develop, organize, prioritize, implement, evaluate, and direct department workflow, ensuring the fulfillment of project assignments within budget, with quality, and on schedule.
• Ensure workers have a clear understanding of their role and responsibilities relating to RVC’s health and safety program and in the Alberta OHS Act Regulation and Code.
• Ensure that all the operations under their supervision adhere to the requirements of the County’s OHS Program.
• Safeguard all RVC work areas from harassment, discrimination, and violence.
• Actively participate during County emergency response situations.

KEY COMPETENCIES

• Investing time and energy into understanding the evolving nature of their role within the organization, and developing the skills, behaviors, procedures and perspectives to be successful.
• Setting objectives which are specific and clearly communicated, measurable, challenging but realistically achievable, and time targeted.
• Creating honest, trusting and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance and representing what is best about the organization through demonstrated principles, actions, and communications.