IT Systems Support Analyst

• Maintain good communication and provide friendly and proactive customer service, training, technical support, and request fulfillment in a helpdesk, deskside, and remote work capacity to Council, all staff, vendors and stakeholders.
• Work closely with key vendors and suppliers on various relevant contract services, licensing and support.
• Ensure proper purchasing, proactive support and documentation of IT assets and contracts, including asset lifecycles and replacements and maintain stock of required peripherals according to the budget.
• Support, install, maintain, document and respond to requests and incidents regarding computer hardware, desktops, laptops, internet, software, local servers, printing, scanning, mailing, E-mail, productivity tools, MS Teams, phone systems, AV, remote access, mobile devices, peripherals, azure cloud servers, virtual desktop and security etc., across all facets of the county.
• Ensure AV (Audio Visual) equipment in Council Chambers, ECC rooms and all meeting rooms are in good working order.
• Support and run conference calls, and meeting room resources during Council meetings or other special meetings as scheduled or required.
• Perform onboarding orientations, offboarding, user account administration duties including active directory, group polices, E-mail, cloud service, file permissions, and application permissions.
• Support corporate and BYOD mobile phones and maintain the MDM system.
• Support tablets and mobile technology such as kiosks, sprayers, fire and protective services equipment.
• Support and maintain the VoIP and analog phone system.
• Develop and maintain knowledge base articles, tips, tricks, and guides for staff on applications, processes, or tools.
• Assist and support in the rolling out of new software, workflow automation tools, and processes.
• Support and help with the facilities security systems such as door access and cameras.
• Ensure adherence to all applicable Wheatland County policies and bylaws.
• Assist the Manager of Information Services with the continuous improvement of Security, Technology and Information related policies.
• Responsible, with elevated access and visibility, using confidential information appropriately and maintaining the confidentiality and security of all information related to the County.
• Contribute to continuous improvement and innovation of County systems and processes.
• Perform tasks, consistent with the position, including special projects / assignments, as may be required on an ad hoc basis, and as assigned by the Manager of Information Services.

Other Duties as required:

• Support and assist in maintaining physical records and ECM systems by operating as a backup to the Information Management Specialist. (Will train)
• Provide backup to the Facilities Supervisor for facilities access administration. (Will train)

Occupational Health and Safety (OH&S):

• Ensure compliance with OH&S including attendance at safety meetings, being properly trained in OH&S related topics (e.g. Emergency Management training and exercises), and ensuring work is completed in a safe manner.