What will you do?
As a Guest Services Representative, you will:
- Provide friendly, courteous, and professional service by assisting customers at various facilities like the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool
- Support day-to-day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries
- Accurately wristband facility users based on activity and age requirements
- Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations
- Ensure accuracy in processing customer requests and completing administrative tasks
- Follow safety guidelines and procedures to maintain a safe environment for staff and guests
- Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions
- Accurately balance cash and floats at the end of each shift
- Monitor and distribute equipment for field house usage and other programs as required
Who you are?
You are a strong fit for this role if you have:
- A High School Diploma
- A minimum of one year of customer service experience, ideally with cash handling responsibilities and Microsoft Office knowledge
- Experience using Intelli Leisure software (an asset)
- A valid First Aid/CPR certificate (an asset)
- The ability to work flexible shifts, including evenings and weekends
- A positive attitude, attention to detail, and a desire to provide excellent service to guests of all ages
What we offer?
At the City of Leduc, we believe in supporting our employees’ well-being and career growth. In addition to a competitive salary, we offer:
- A comprehensive benefits package including health, dental, and wellness benefits with a generous healthcare spending account
- A LAPP pension plan to help secure your future
- 3 weeks’ vacation per year
- Opportunities for professional development and career growth
- An annual City of Leduc recreation passes with access to free drop-in programs
- A collaborative, supportive, and inclusive work environment where teamwork is at the heart of everything we do
Important Notes
- This is a permanent part-time position offering a minimum of 17.5 hours per week
- A casual Guest Services position is also available. Applications for this position will be considered to fill a Permanent Part-time OR casual position.
- Successful candidates must be able to provide a current Criminal Record Check – Vulnerable Sector at their own expense
Ready to Join Us?
Come and be part of a friendly, community-focused team that takes pride in creating a welcoming and inclusive experience for all guests at the Leduc Recreation Centre. If you’re passionate about customer service, enjoy helping others, and thrive in a dynamic environment, we’d love to hear from you!
Apply today by submitting your resume at: www.leduc.ca/careers.
The competition closes at 11:59 PM (MT) on June 9th, 2025. This competition may be used to fill future vacancies at the same or lower classification level. Interviews will be scheduled on Monday, June 16 and Tuesday, June 17.
