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Guest Services Representative

Posted on: Jan 5, 2026

Posted by: City of Leduc

Summary

GUEST SERVICES REPRESENTATIVE

Casual – Hours vary from 0 – 44 / week

Schedule for daytime (10:00 am – 05:00 pm) weekdays and (8:00 am-9:00 pm) weekends

Schedule for evening time (03: 00 pm – 10:30 pm) weekday evenings

Pay Range: $18.58 – $23.22/hour

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.

Come work with us!

Are you someone who thrives in a fast-paced, people-first environment? Do you enjoy helping others and creating a welcoming atmosphere for all? If so, the City of Leduc’s Guest Services team at the Leduc Recreation Centre (LRC) is the place for you!

We’re currently looking for a friendly and reliable individual to join our team as a Casual Guest Services Representative for day and evening time availability.

What is the Opportunity?

Reporting to the Customer & Membership Services Coordinator, this role involves a wide range of customer service and administrative duties, including assisting with admissions, memberships, program registration, facility rentals, and general inquiries via phone, email, and online platforms.

This is a great opportunity to be part of a dynamic, community-centered facility where your contributions directly support active lifestyles, family fun, and inclusive access to recreation. Whether you’re helping a parent register their child for swimming lessons or guiding a senior through membership renewal, you’ll be making someone’s day a little easier—and a lot more enjoyable.

Key Responsibilities

What will you do?

As a Guest Services Representative, you will:

Provide friendly, courteous, and professional service by assisting customers at various facilities like the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool
Support day-to-day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries
Accurately wristband facility users based on activity and age requirements
Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations
Ensure accuracy in processing customer requests and completing administrative tasks
Follow safety guidelines and procedures to maintain a safe environment for staff and guests
Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions
Accurately balance cash and floats at the end of each shift
Monitor and distribute equipment for field house usage and other programs as required

Requirements

Who you are?

You are a strong fit for this role if you have:

A High School Diploma
A minimum of one year of customer service experience and administrative, ideally with cash handling responsibilities and Microsoft Office knowledge
Experience using Intelli Leisure software (an asset)
A valid First Aid/CPR certificate (an asset)
The ability to work flexible shifts, including evenings and weekends
A positive attitude, attention to detail, and a desire to provide excellent service to guests of all ages

What we offer?

At the City of Leduc, we believe in supporting our employees’ well-being and career growth. In addition to a competitive salary, we offer:

Employee Family Assistance Program
Annual City of Leduc recreation pass
Free Parking
Opportunities to learn and grow within the organization
A dynamic, fun, fast-paced work environment

Important Notes

This casual Guest Services Representative posting will be used to fill up to two (2) positions, with day and evening availability required.
Successful candidates must be able to provide a current Criminal Record Check – Vulnerable Sector at their own expense

Ready to Join Us?

Come and be part of a friendly, community-focused team that takes pride in creating a welcoming and inclusive experience for all guests at the Leduc Recreation Centre. If you’re passionate about customer service, enjoy helping others, and thrive in a dynamic environment, we’d love to hear from you!

Apply today by submitting your resume at: www.leduc.ca/careers.

The competition closes at 11:59 PM (MT) on January 19^th, 2026.

Interviews will be scheduled between 10am and 5pm during the week of February 9-13.

This competition may be used to fill future vacancies at the same or lower classification level.

Job Type

Casual

Employer Contact

No employer contact listed.

Salary Range

$18.58 - $23.22/hour

Closing Date

January 19, 2026

Posting ID: 35946