Guest Services Representative

Posted on: Sep 12, 2024
Posted by: City of Leduc

Summary

Come work with us!

At the City of Leduc, our mission is People. Building. Community.  We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture.  If you would like to work as part of a progressive organization and enjoy a fast- paced environment, then this may be the opportunity for you.

What is the opportunity?

We are currently recruiting for a casual Guest Services Representative.

Reporting to the Guest Services Supervisor, this position provides friendly, courteous and professional service by assisting customers with a variety of functions including facility admission, membership sales and renewals, program registration, facility rentals and most general phone, e-mail and Internet inquiries.  The individual actively promotes the Leduc Recreation Centre’s services by identifying customer needs, recognizing moments of opportunity, providing value-added advice and providing the appropriate solution to meet the customer requests.

Key Responsibilities

What will you do?

  • Provide friendly, courteous, and professional service by assisting customers.
  • Provide facility admission, membership sales and renewals, program registration, facility rentals and general phone, email and internet inquiries.
  • Wrist banding of facility users
  • Assisting clients with inquiries regarding phone website and registration apps for booking activities and registering classes.
  • Accuracy in completing customer requests and administrative tasks.
  • Following guidelines provided for health and safety issues.
  • Utilize effective communicating and listening skills to Identify problems, needs and opportunities to assist Internal and external customers.
  • Ensure accurate and efficient balancing of cash, and floats at end of shift.
  • Monitor and distribute program equipment for field house usage.

Requirements

What do you need to succeed?

You are the successful candidate for this position if you have the following:

  • Possess a High School Diploma
  • Minimum of one year of customer services experience, including cash handling experience and knowledge of MS Office Suite
  • IntelliLeisure computer experience is an asset
  • First Aid/CPR certificate is an asset
  • Must have the ability to work flexible shifts, evenings and weekends

Interviews will be held on October 1 & 2; between 9:00 am and 3:00 pm.

MyRewards@COL

  • Competitive wage
  • City of Leduc Employee and Family Assistance Program (EFAP)
  • Free parking
  • Annual City of Leduc recreation pass, including access to free drop-in programs

Successful candidates must be willing to provide Criminal Records Check-Vulnerable Sector at own expense.

Job Type

Casual

Employer Contact

No employer contact listed.

Salary Range

$17.50 - $21.88/hour

Closing Date

September 25, 2024
Posting ID: 27803