General Manager, Community & Protective Services

General

As a member of the Town’s Senior Leadership Team, the General Manager of Community & Protective Services provides visionary, strategic leadership for the organization and the department.  The General Manager is responsible for providing strategic leadership for several essential and important public services to the community; including Fire Services, Protective Services, Enforcement Services, Recreation Services, and Community Development Services; as well as overseeing the Town’s Emergency Management Program.

All Managers are responsible for modeling, upholding, enforcing, and contributing to a workplace culture of communication, creativity, kindness, respect, and teamwork.

Primary Responsibilities and Authority

• Oversee and execute all necessary actions related to the YCE Multiplex project, including planning, coordination, stakeholder communication, and ensuring timely progress in alignment with project goals and municipal standards.
• Provide advice to the CAO and Elected Officials in the establishment of strategic objectives, policies, and programs for the delivery of municipal services
• Analyze, review options, assess risks, provide advice, and make recommendations for the successful delivery of fire, protective, enforcement, and community-related services
• Liaise with external government agencies regarding relevant regulations, policies, and funding.
• Work in collaboration with other departments as required, ensuring needs are met and policies adhered to and developing a coordinated approach to cooperative functions
• Attend and present at Council, Committee, or external agency meetings as required. Ensure reports and recommendations are well-researched, accurate, and comprehensive
• Understand and comply with all relevant legal, regulatory, and policy parameters affecting the department at all levels of government
• Perform additional related duties as assigned by the CAO
• Manage personal professional development budget within established parameters
• Ensure compliance with all Town procedures and policies and legislated regulatory requirements pertinent to Community and Protective Services
• Develop and implement a long-range departmental planning framework by means of 3-year operational plans, 5-year capital plans, and Council-approved master plans
• Research and align operations with best practices and emerging trends
• Respect organizational and staff confidentiality
• Serve as Acting CAO as assigned

 Protective Services

• Be responsible and accountable for the following disciplines within Protective Services:
  • Fire Services
  • Enforcement Services
  • Municipal Emergency Management
  • Regional 911
  • RCMP

• Ensure a high level of service is provided in all areas of the Protective Services Department
• Prepare and/or provide aid in the development of tender documents for the Department’s operational and capital projects, including specifications, proposal requests, contract awards, and contact provisions
• Work in collaboration with Mutual Aid Partners
• Responsible for review and maintenance of the Municipal Emergency Plan and be a member of the Emergency Operations Centre team

Community Services

• Oversee all Community Services functions, establishing effective systems, policies, procedures, controls, and checks and balances; ensure a balanced portfolio of service offerings
• Maintain high service standards across all operational divisions; regularly monitor and update programs to ensure utilization, user satisfaction, and strategic alignment. Respond appropriately to user complaints
• Communicate consistently and effectively with the public, community groups, and volunteers in the development, delivery, and use of services, ensuring transparency and fairness while enabling the objectives of same
• Communicate/engage with the public, community groups, and volunteers in the development, delivery, and use of services; facilitate and enable the efforts of community organizations and volunteer groups
• Establish and maintain contracts with community groups, businesses, and consultants
• Provide input for land development applications and permits affecting parks and other public spaces

Leadership Responsibilities

Human Resources

• Manage employees in their day-to-day responsibilities
• Create a team environment that inspires hard work, dedication, collaboration, and excellence.
• Provide regular honest and constructive feedback
• Train, mentor, and support staff to ensure their success and professional growth, while delegating sufficient authority to enable independent and creative completion of assignments
• Familiarize oneself with HR policies and procedures and enforce the same
• Manage attendance and approve vacations and leaves
• In collaboration with Human Resources, manage the hiring, terms of employment, evaluation, discipline, and termination of employees
• Carry out all Human resources-mandated processes in a timely and consistent manner
• Manage challenging personal and interpersonal dynamics sensitively and respectfully; respond appropriately to reports of disrespectful conduct
• Responsibly protect any confidential or sensitive information that falls under the position’s purview

Health & Safety

• Model and help construct a positive culture in which Health & Safety are highly prioritized
• Ensure that all health and safety programs and policies are faithfully executed
• Ensure compliance with all health and safety policies and procedures
• Ensure all incidents, accidents, and near-misses are reported in a timely fashion
• Help employees to identify and eliminate or mitigate hazards on a day-to-day basis
• Familiarize oneself with Health & Safety policies and procedures and enforce the same
• Conduct regular safety meetings
• Participate in audits as required
• Where necessary, monitor modified work programs in consultation with Health & Safety

Budgetary Authority & Responsibilities

• Prepare annual departmental operating and capital budgets
• Responsibly manage an annual budget
• Ensure that all procurement is completed in accordance with the approved budget, the Purchasing Policy, and other legal or policy requirements
• Ensure fiscal responsibility and efficient revenue generation; pursue alternative funding sources (e.g. grants) wherever possible
• Familiarize oneself with policies and procedures relating to spending and enforce the same
• Authorize purchases and accounts within assigned limits

Community Responsibilities

• Ensure positive and professional engagement with public stakeholders where necessary
• Work with Communications to ensure organizational consistency in communicating to the public
• Attend and present at Council, Committee, or external agency meetings as required. Ensure reports and recommendations are well-researched, accurate, and comprehensive
• Provide honest and respectful feedback to the Town Council and other stakeholders as required