ROLES & RESPONSIBILITIES
Strategic Responsibilities
- Establishes annual and longer-range departmental goals and assists in the preparation of municipal goals in concert with municipal priorities and budget;
- Guides departmental and municipal direction through long and short-range planning, administrative recommendations, budget submissions, supervision and project coordination;
- Provides leadership in the preparation of departmental and municipal annual and long-range resource plans, and operational and capital budgets including the ten (10) year capital plan;
- Assists in presenting plans to the CAO and to Committees, Boards and Council as required;
- Initiates and formulates municipal policies, plans, strategies and bylaws in conjunction with the management team;
- Evaluates municipal programs to ensures that programs are efficient, effective, customer service oriented and focused on achieving municipal objectives; and,
- Develops, implements and refines a proactive customer service oriented operating philosophy. Improves systems and operations to achieve greater customer satisfaction.
Operational Responsibilities
- Monitors compliance with approved budget, takes corrective action as required;
- Advises, assists and directs the department managers regarding municipal day to day matters;
- Coordinates operational issues that require cross-functional management;
- Plans, directs, coordinates and provides leadership to subordinate positions;
- Coordinates the preparation of administrative reports, pertaining to operational matters, for presentation to the CAO, standing committees, boards, commissions and Council;
- Utilizes quality assurance techniques, program evaluation and other similar tools to identify opportunities for improvement. Solves problems and improves operations using creativity, innovation and best practices;
- Utilizes an annual work planning system to organize and monitor projects;
- Ensures the smooth and timely exchange of information and coordination of work plans on an internal municipal basis;
- Assists with the timely completion of work plans by providing colleagues, subordinates and coworkers with information, direction and advice;
- Attends and participates in Council Committee and Council meetings as requested;
- Participates in Management Team meetings and assists in the development and implementation of strategies to address municipal issues;
- Ensures departmental compliance with legislation, regulations, municipal policies, procedures and guidelines;
- Ensures that appropriate operational systems, practices and procedures are in place;
- Exercises signing authority on behalf of the City. Performs the duties of designated officer as assigned;
- Plans, develops, coordinates, conducts and implements or directs the implementation of special projects as assigned; and,
- Manages the operation of the City of Brooks Handibus Specialized Transit Service and presents reports to City Council on its utilization and effectiveness.
Public Relations Responsibilities
- Relates to and communicates with customers, coworkers, contractors and the general public sincerely, tactfully, promptly and courteously; and,
- Attends various community Board and Committee meetings, as required.
Management of Subordinate Staff
- Evaluates employee performance, counsels employees, and effectively recommends disciplinary action and other personnel decisions;
- Retains, instructs and oversees consultants and contractors to augment in-house expertise, to fulfill work plans and to otherwise manage peak workload situations;
- Participates in the recruitment process of obtaining new hires;
- Coaches, develops and leads by example;
- Covers in the absence of Manager of Administration and/or Executive Assistant as required;
- Ensures appropriate training and development is offered;
- Creates a high-performance culture with a strong team focus;
- Conducts annual performance reviews; and,
- Provides formal and informal feedback to subordinate staff and mentors high potential employees.
