Detachment Services Assistant

General

The Detachment Services Assistant plays a vital role with the RCMP working out of the Local Edson Detachment. They are responsible for maintaining the highest degree of professionalism while dealing with situations that are often difficult.

This person must be an excellent communicator in both verbal and written forms, and must exhibit excellent interpersonal skills dealing with colleagues, stakeholders, and the public.

They will have a diverse and dynamic set of responsibilities and commitment to promote a safe and secure community.

Primary Responsibilities and Authority

Department Operations

• Receive, assess, and respond to the front counter and telephone inquiries, complaints, and requests for information (eg. joint police/community initiatives, criminal records checks, legislations, etc.) and services (eg. motor vehicle collision reporting, fingerprinting services, etc.) from the general public.
• Provide information, advice, and options to internal clients to assist in their understanding of and compliance with administrative operational policies, guidelines, processes, and procedures.
• Receive and handle emergency communication from the general public, 911, and North Alberta Operational Communication Centre, record information on the details of the situation (location, circumstances, number of individuals, witnesses, weapons involved, and notify/dispatch appropriate responder(s).
• Research, input, modify, manipulate, track, analyze, extract, and delete data and information in a variety of automated systems used by RCMP ( ie. CPIC, CJIM, PIRS, PROS, TEAM) and manual filing systems and extract statistical data when required.
• Maintain radio contact with regular members to provide pertinent information from data banks, relevant background material, such as the potential for violence, suicidal tendencies, call back-up, and other assistance for members, and to support the well-being and safety of members and involved general public/victims.
• Receive and record monies (eg. fines, fingerprints, copies of accident reports), prepare invoices, and handle petty cash as designated.
• Purchase and maintain office supplies and equipment, arrange for repairs and maintenance of equipment and facilities, and maintain inventory of supplies and equipment as designated.
• Provide a broad array of administrative support and services, such as: receiving, sorting, filing, and distributing mail: arrange courier services, assist in the storage and safekeeping of exhibits/evidence, when assigned; transcribe internal and external correspondence, and action ATIP requests under the guidance of the supervisor.
• Fulfill the Court Liaison Officer Duties as and when required.
• Actively participate in Formal Workplace Inspections in areas of responsibility.
• Review pertinent Hazard Identification, Assessment, and Control worksheets on an annual basis as required by the Municipal Health and Safety Program.
• Follow all Safe Work Practices and Procedures.
• Immediately report any unsafe conditions, potential work hazards, or incidents to Supervisor.
• Perform other duties as assigned by the Detachment Services Supervisor or Detachment Commander.

Human Resources, Team Management, and Leadership

• Foster a team environment which inspires hard work, dedication, collaboration, and fun supporting a positive organizational culture.
• Responsible for maintaining a working environment which includes integrity, trust, and respect in accordance with Town policies.

Corporate/Administration

• Understanding role within adopted policies, procedures and bylaws and ensuring they are followed in decision making and in the delivery of services.
• Assist the Detachment Services Supervisor or Detachment Commander with reports for the Department initiatives and projects as required.
• Respect and uphold organizational and staff confidentiality.

Public Relations

• Respond to the publics’ concerns and complaints in a timely and tactful manner, and in accordance with Town policies and RCMP requirements.

Health and Safety

• Actively participate in Formal Workplace Inspections in area of responsibility.
• Review pertinent Hazard Identification, Assessment and Control worksheets on an annual basis as required by the Municipal Health and Safety Program.
• Advise the Manager of all Health and Safety concerns.
• Ensure that all Safe Work Practices and Procedures are followed.
• Act upon all reports of any unsafe conditions, potential work hazards or incidents.