With a population of 32,097, Parkland County offers a range of municipal services and a vibrant mix of agricultural, residential, industrial and recreational opportunities. This unique rural area is situated on the west outskirts of Edmonton, just 20 minutes from downtown, and stretching over 2438 sq. km. of picturesque landscapes.
Key Responsibilities Include:
Parkland County has a casual Customer Service Representative position available within the Corporate Services Division. Under the general supervision of the Supervisor, Customer Service, the Customer Service Representative works as part of a team to provide prompt and courteous service as a first point of contact to the public on behalf of Parkland County. The Customer Service Representative responds to telephone, email and walk-in inquiries and handles a variety of transactions, including issuing permits, receiving complaints, and processing payments. This position requires excellent customer service skills along with the ability to effectively multi-task and problem solve in a fast paced, customer-centric environment.
Rate of Pay: $21.75 per hour
Hours of Work: There are no guaranteed hours for Casual positions. Shifts will vary between the working hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.
High school diploma or equivalent, supplemented by post-secondary course work in business administration or related.
Minimum of two (2) years of related office experience, including switchboard or call centre customer service experience, along with the proven ability to deal with the public in a positive manner is required.
Municipal Government experience would be considered an asset.
Excellent communication, interpersonal and organizational skills along with the ability to share in a team environment.
Computer proficiency, including Microsoft Office, and the ability to learn and adapt to new programs quickly.
Flexible schedule to accommodate a variety of pre-scheduled shifts and short-notice coverage requests. Must also be able to attend three weeks of full-time training upon commencement.
Parkland County has a nepotism policy in effect which limits the consideration of employees’ relatives for employment. Please contact Human Resources for further information on this policy (including the definition of a relative under this policy).
We thank all applicants for their interest, however only those selected for interviews will be contacted. The personal information submitted pursuant to this advertisement is being collected under the authority of the Municipal Government Act and will be used for Parkland County employment opportunities only. The personal information that you provide may be made public, subject to the provisions of the Freedom of Information and Protection of Privacy Act.