Conventional Transit Operations Supervisor

Key Responsibilities:

• Coordinates the delivery of transit services to ensure safe and positive customer experiences
• Motivates and inspires staff by fostering communication, continuous improvement, innovation, and learning, helping all staff understand how the role of each position contributes to the vision and mission of the department
• Coordinates the work of the on-street inspection function by hiring, training and implementing performance management when required
• Establishes shift schedules and monitors the work to ensure adherence to established guidelines, rules, and regulations
• Supervises the daily monitoring of scheduled service and on-street adjustments to service to maximize the utilization of available bus capacity.
• Directs the planning and implementation of route detours with consideration to customer satisfaction
• Liaise with Dispatch and Fleet branches to ensure the safe operation of transit service and vehicles
• Collaborate with various County departments to ensure high standards for effective transportation for special event service and charter service
• Reviews and coordinates the investigation of incidents, requests, and complaints and determine appropriate responses or solutions
• Exercises strong fiscal management, including the development of annual operating budgets, the monitoring and managing of financial resources, and preparing required reports