Arena Supervisor

General

Reporting to the Recreation Manager, the Arena Supervisor is responsible for overseeing all operations within the arena facilities at the Edson & District Leisure Centre. This individual is responsible for ensuring the smooth functioning of activities, maintaining safety protocols, coordinating of arena staff, and providing excellent customer service to patrons.

Primary Responsibilities and Authority

Department Operations

• Supervise and coordinate daily activities within the arena, including ice maintenance, equipment setup, and facility cleanliness.
• Prepare and maintain reports, collaborating with the Recreation Manager on policies, procedures, programs, and budget.
• Oversee the scheduling of ice time for various activities, including hockey games, figure skating, and public skating sessions.
• Monitor facility usage and ensure compliance with safety regulations and protocols.
• Oversee the maintenance and repair of arena equipment, including but not limited to ice resurfacers, and HVAC systems.
• Conduct regular inspections of the facility to identify any maintenance issues or safety hazards, coordinating repairs as necessary.
• Maintain inventory of supplies and equipment, ensuring adequate stock levels for daily operations.
• Recruit, train, and supervise arena staff, including ice technicians and maintenance personnel.
• Delegate tasks efficiently, conduct regular performance evaluations, and ensure staff certifications are current.
• Conduct regular inspections of the facility to identify any maintenance issues or safety hazards, coordinating repairs as necessary.
• Serve in an assigned capacity during a disaster response.
• Perform additional related duties as assigned by the Recreation Manager.

Human Resources, Team Management, and Leadership

• Foster a team environment that inspires hard work, dedication, collaboration, and fun supporting a positive organizational culture.
• Daily supervision of Arena Staff including but not limited to scheduling and timecard approvals.
• Responsible for maintaining a working environment that includes integrity, trust, and respect in accordance with Town policies.
• Responsible for the discipline of Arena Staff, while ensuring to work within the parameters of a unionized environment.
• Manage staff daily work plans, department programs, and projects to ensure the efficient delivery of services.
• Provide recommendations to the Recreation Manager regarding the organizational structure and staffing of the Department.

Financial and Budgetary

• Assist the Recreation Manager with recommendations and manage the Department’s 3-year operating budget.
• Ensure that all procurement is completed in accordance with the approved budget, Town policies, and other regulatory requirements.
• Practice fiscal responsibility in pursuing alternative sources of funding for department projects to offset the reliance on public funds. (i.e. grants)
• Monitor and report on financial aspects related to arena operations.
• Authorize purchases and accounts within assigned limits.

Policy Development/Administration

• Understanding the role within adopted policies, procedures, and bylaws and ensuring they are followed in decision-making and in the delivery of services.
• Oversee administrative tasks related to policies, procedures, and programs.

Public Relations

• Implement communication protocols for projects and services to ensure timely messaging to the public.
• Implement strategies to enhance guest satisfaction and loyalty.
• Respond to the public’s concerns and complaints in a timely and tactful manner, and in accordance with Town policies and bylaws.

Health and Safety

• Actively participate in Formal Workplace Inspections in area of responsibility.
• Review pertinent Hazard Identification, Assessment, and Control worksheets on an annual basis as required by the Municipal Health and Safety Program.
• Advise the Recreation Manager of all Health and Safety concerns.
• Ensure that all Safe Work Practices and Procedures are followed.
• Act upon all reports of any unsafe conditions, potential work hazards, or incidents.
• Enforce safety policies and procedures to ensure the well-being of guests and staff members within the facility.
• Stay updated on industry standards and regulations related to arena operations, implementing changes as needed to maintain compliance.
• Conduct regular safety drills and training sessions for staff members to promote a culture of safety awareness.