Agricultural Event Centre Booking Representative

Responsibilities:

• Administer facility booking licenses in line with guidelines and agreements; manage client communication, quotes, bookings, and follow up on contracts, deposits, and payments.
• Ensure accurate payment processing, outstanding balances, and apply cancellation/no-show penalties while maintaining high service standards.
• Demonstrate strong administrative skills, teamwork, and a customer-focused approach, addressing inquiries and handling challenging situations professionally.
• Maximize facility rentals and utilization by researching trends, prospecting new customers, and identifying opportunities for programming with industry groups, schools, and Strathcona County teams.
• Foster new partnerships and collaborate with Strathcona County programming teams to develop, schedule, and facilitate clinics, workshops, and programming within facility allocation guidelines.
• Assist the Programs and Events Supervisor with event planning, logistics, checklist development, and staffing, ensuring coordination of schedules and on-site support during events.
• Supervise and coordinate event staff, assign roles, provide support, train hourly staff, and attend pre-event meetings with organizers to ensure smooth execution and safety compliance.
• Manage and update The Pointe’s live schedule across all platforms, coordinating with the Leadership Team to optimize facility usage, maximize revenue, and ensure compliance and relevance of all displayed information.
• Assist the Facility Supervisor in team leadership, guest service problem-solving, and supervising staff across all work areas, contributing to meetings, staff training, and business planning processes.
• Educate staff on The Pointe’s programming updates, guest needs, and facility initiatives, while coaching and mentoring to create a positive work culture.
• Serve as primary host during peak times, managing guest requirements, registrations, and customer service; provide AV/technical support, assist with meeting space configurations, address building concerns, and support document archiving as needed.