This posting is for 6 hourly positions at Ardrossan Recreation Complex
The role of the hourly Arena Operator II is to provide guest service and is responsible for maintaining recreation facilities as it relates to facility inspections and preparation, ice making and maintenance, ice re-surfacing, and event support. Arena Operator II’s ensure facilities are kept clean and safe for guests and staff.
Key Responsibilities:
Be present throughout the facility and is the primary contact for arena guests
Conduct daily activities in a leadership role, assisting peers with the completion of tasks and resolving operational issues
Model a high level of service with internal and external guests
Interact and build relationships with guests and other staff through friendly and courteous interactions and provide options and solutions for guest requests
Follow operational procedures in response to facility emergencies, guest incidents, and ice plant mechanical issues
Set up recreation facilities and provide service and support for guests, bookings, and special events
Carry out regular housekeeping duties to ensure the facility is clean and safe for guests
Safely operate the ice re-surfacer and arena maintenance equipment to maintain safe, high-quality ice surfaces
Prepare and clean arena facilities for ice making, sport court installation and turf
Qualifications and Skills:
High School Diploma with 2 years related experience
Previous municipal experience is an asset
Strong organizational and time management skills
Excellent customer services skills and the ability to positively interact with facility guests using strong conflict resolution skills
Ability to work in a team environment as well as work independently
Ability to work varying shifts and hours, including evenings and weekends
Conditions of Employment
Valid Alberta Class 5 Driver’s licence and submission of a 5-year Driver’s Abstract with less than 7 demerits
Obtain a current and valid Intermediate (Standard) First Aid CPR-C certification prior to the completion of training
Submission of Satisfactory Criminal Record Check
