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Guest Services Representative – Permanent Part-Time

Posted on: Oct 3, 2025
Posted by: City of Leduc

Summary

GUEST SERVICES REPRESENTATIVE 

Permanent, Part-time (17.5 Hours / week) 

Shift timings – 03:00 pm – 10:30 pm (Must be available from Wednesday to Sunday) 

Preference will be given to ideal candidates who are willing to provide open availability beyond the times listed above 

$18.03 – $22.54 per hour 

 

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you. 

 

Come work with us! 

Are you someone who thrives in a fast-paced, people-first environment? Do you enjoy helping others and creating a welcoming atmosphere for all? If so, the City of Leduc’s Guest Services team at the Leduc Recreation Centre (LRC) is the place for you! 

 We’re currently looking for a friendly and reliable individual to join our team as a Permanent Part-Time Guest Services Representative (minimum 17.5 hours per week).  

 

Key Responsibilities

What is the Opportunity?

Reporting to the Customer & Membership Services Coordinator, this role involves a wide range of customer service and administrative duties, including assisting with admissions, memberships, program registration, facility rentals, and general inquiries via phone, email, and online platforms.

This is a great opportunity to be part of a dynamic, community-centered facility where your contributions directly support active lifestyles, family fun, and inclusive access to recreation. Whether you’re helping a parent register their child for swimming lessons or guiding a senior through membership renewal, you’ll be making someone’s day a little easier—and a lot more enjoyable.

What will you do?

As a Guest Services Representative, you will:

  • Provide friendly, courteous, and professional service by assisting customers at various facilities like the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool
  • Support day-to-day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries
  • Accurately wristband facility users based on activity and age requirements
  • Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations
  • Ensure accuracy in processing customer requests and completing administrative tasks
  • Follow safety guidelines and procedures to maintain a safe environment for staff and guests
  • Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions
  • Accurately balance cash and floats at the end of each shift
  • Monitor and distribute equipment for field house usage and other programs as required

Requirements

Who you are?

You are a strong fit for this role if you have:

  • A High School Diploma
  • A minimum of one year of customer service experience, ideally with cash handling responsibilities and Microsoft Office knowledge
  • Experience using Intelli Leisure software (an asset)
  • A valid First Aid/CPR certificate (an asset)
  • The ability to work flexible shifts, including evenings and weekends
  • A positive attitude, attention to detail, and a desire to provide excellent service to guests of all ages

What we offer?

At the City of Leduc, we believe in supporting our employees’ well-being and career growth. In addition to a competitive salary, we offer:

  • A comprehensive benefits package including health, dental, and wellness benefits with a generous healthcare spending account
  • A LAPP pension plan to help secure your future
  • 3 weeks’ vacation per year
  • Opportunities for professional development and career growth
  • An annual City of Leduc recreation passes with access to free drop-in programs
  • A collaborative, supportive, and inclusive work environment where teamwork is at the heart of everything we do

Important Notes

  • This is a permanent part-time position offering a minimum of 17.5 hours per week
  • Preference will be given to ideal candidates who are willing to provide open availability beyond the times listed above
  • Successful candidates must be able to provide a current Criminal Record Check – Vulnerable Sector at their own expense

Ready to Join Us?

Come and be part of a friendly, community-focused team that takes pride in creating a welcoming and inclusive experience for all guests at the Leduc Recreation Centre. If you’re passionate about customer service, enjoy helping others, and thrive in a dynamic environment, we’d love to hear from you!

Apply today by submitting your resume at: www.leduc.ca/careers.

The competition closes at 11:59 PM (MT) on October 15th, 2025. This competition may be used to fill future vacancies at the same or lower classification level.

Job Type

Permanent, part-time (17.5 hours/week)

Employer Contact

No employer contact listed.

Salary Range

No salary range listed.

Closing Date

October 16, 2025
Posting ID: 34280
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