Transit Inspector

Posted on: Apr 4, 2025

Posted by: Strathcona County

Summary

The Transit Inspector provides day-of-operation supervision and direction for Strathcona County transit services, ensuring efficient and reliable service delivery. This role encompasses two core functions: firstly, the provision of exceptional customer service through service monitoring, in-field adjustments, operational support for bus operators, incident management, and coordination with regional transit partners; and secondly, the effective supervision of Transit Operators, including performance management and team building.

Key Responsibilities

Key Responsibilities:

Supervise and support Transit Operators, ensuring adherence to schedules and compliance with policies and procedures
Directly supervise unionized employees (over 20 direct reports), including hiring, performance management, coaching, evaluation, and disciplinary actions
Monitor and adjust conventional bus service, implement route detours, manage special events and charter services, and oversee bus staging
Generate reports on key performance indicators, implement and enforce Occupational Health and Safety (OHS) policies, and promote continuous improvement
Ensure the safety and serviceability of roadways, stops, shelters, and vehicles
Enforce Transit Bylaws, issue violation tickets, and address security concerns
Coordinate with Control and Staffing Dispatchers to resolve service issues and provide information to other departments
Liaise with Emergency Services, various Strathcona County branches, and Edmonton Regional Transit partners
Act as a Transit Bylaw officer, ensuring knowledge and enforcement of relevant bylaws
Make sound, independent decisions based on customer needs, service efficiency, and operational requirements
Understand and support customers with mobility challenges, as well as assist vulnerable or at-risk customers

Requirements

Qualifications and Skills:

High School Diploma, supplemented by courses in Administration, Human Relations, and Organizational Behaviour
Minimum of five years of combined experience, including three years in a transit environment and two years of related experience
Demonstrated supervisory or leadership experience
Comprehensive knowledge of transit operational policies and procedures
Proven ability to analyze information and make timely decisions, particularly in challenging situations
Strong understanding of and commitment to exceptional customer service
Demonstrated leadership skills in team building, mentoring, and mediation
Excellent interpersonal, verbal, and written communication skills
Ability to work flexible shifts, including evenings, weekends, and holidays, based on operational needs
Proficiency in computer systems and applications, including the Microsoft Office suite
Thorough knowledge of the Strathcona County route network and the Edmonton Capital Region street system/traffic regulations
Knowledge of Strathcona County Transit Bylaws and the Alberta Traffic Safety Act as it pertains to public transit vehicles

Conditions of Employment:

Valid Alberta Class 2 Driver’s licence with air brake endorsement
Submission of a 5-year Driver’s Abstract with fewer than 7 demerits
Submission of satisfactory Vulnerable Sector Check
Must be able to pass a pre-hire tablet-based assessment and an on-road evaluation (Vehicle provided by Strathcona County Transit)

Job Type

Full Time

Employer Contact

No employer contact listed.

Salary Range

$39.73-$49.68

Closing Date

April 21, 2025

Posting ID: 31644

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