Supervisor, Utility Services

Daily Operations

• Monitor and administer third-party operation and maintenance contracts to ensure that County-owned infrastructure and services are in full compliance with applicable regulatory approvals.
• Manage varied contracts for the delivery of service and material supply relative the County’s Utility Services programming.
• Oversee production, reception, and proper filing of Franchise Agreement deliverables.
• Supervise third-party completion of non-contractual operation and maintenance activities.
• Audit regulatory and operational data provided by third party contractors.
• Review monthly operations reports submitted by third party operation and maintenance contactors.
• Review and add professional commentary on all circulations, as appropriate.
• Develop and maintain communication channels and messaging for program success including working collaboratively with the Communications department and managing the Waste Guide App.
• Work with stakeholders to initiate, expand, or otherwise alter current waste management programs and new initiatives.
• Coordinate all necessary operation and maintenance for non-contracted County-owned utilities (largely storm water management systems).
• Develop and implement procedures required for effective management of County utility systems.
• Administer Regulatory Approvals and Licenses issued to the Municipality with respect to water, wastewater, and storm water to ensure compliance with applicable legislation.
• Review and make recommendations for new or existing bylaws and standards.
• Compile and submit required annual reports to the applicable regulatory agencies.

Strategic | Fiscal

• Assist the Manager to ensure work plans, business plans and budgets align with the overall direction of Council and Corporate objectives.
• Communicate with other Sections/Departments to ensure a coordinated approach to project/initiative identification, development and delivery and budgetary requirements and make recommendations to the Manager.
• Participate in budget preparation and administration, as well as monitor and control expenditures and revenues.
• Participate in the updating and/or implementation and roll-out of policies, procedures, guidelines or protocols and communicate pertinent information to employees.
• Develop and update the County’s Servicing Strategy as required.
• Establish and maintain an Asset Management program for utilities and solid waste infrastructure to plan for maintenance, replacement, and growth needs.

Leadership and People Management

• Foster a productive and energized work environment, influences others to create a culture that motivates, challenges, and supports team members in their personal development and delivery of solutions and superior customer service.
• Participate in the recruitment and selection of prospective staff and ensure employee orientation, on-boarding, and training is complete.
• Provide on-going feedback and coaching (including formal performance reviews) and coaching conversations, training, development, recognition and pursue disciplinary progressive actions as required.
• Participate and lead safety meetings, daily field level hazard assessments and review of the job hazard assessment(s).
• Establish and lead the safety culture for teams, inclusive of proper identification of training needs, procedures, PPE and legislated responsibilities.
• Ensure activities are conducted according to OH&S Legislation and Rocky View safe work policies and procedures at all times, ensuring the protection and safety of self, co-workers, the public and environment.
• Administrative
• Assist Manager with budget development and ensure work is completed within budgetary guidelines.
• Research and draft department related policies and procedures.
• Assist the Manager in preparation of responses and/or reports for Council.
• Provide operational input for pertinent engineering enquiries including memos, reports, designs, and drawings.
• Produce recommendations and business cases for improvements to County utility assets.
• Provide input into the development of operating and capital budgets for County utility systems.
• Act as the Manager in his/her absence as requested.
• Perform other administrative duties and special projects as assigned.