Millennium Place Facility Supervisor

Key Responsibilities:

• Develop/manage a large & diverse operational staff team through recruitment, mentoring, training and guidance.
• Provide direction & development of Assistant Supervisors & staff through positive two-way communication, individual learning plans, and formal training sessions.
• Develop training programs for the technical aspect of the position: guest services, County core values, the RPG foundation for service and operational excellence.
• Establish facility processes that encompass the development and review of structured and unstructured products and services. Awareness of trends, market shifts and innovative opportunities.
• Review and monitor event/rental licence agreements and service contracts established in the facility as part of the overall service delivery to community groups, residents and guests.
• Develop, in coordination with department marketing initiatives, implement, monitor and revise the facility marketing plan for the multitude of structured and unstructured products/services offered.
• Develop, monitor, and manage the annual operating and capital budgets for the recreation facility, ensuring alignment with municipal financial policies, service standards, and strategic priorities.
• Monitor expenditures to ensure efficient use of resources, working within approved budgets and advising on potential overages, and adherence to procurement policies. Identify cost-saving opportunities and implement operational efficiencies.
• Provide updates for regular financial reviews, including variance explanations, utilization trends, and key performance indicators. Present findings to senior leadership and contribute to Council reports as required.
• Oversee financial components of vendor agreements, service contracts, and maintenance contracts. Ensure accurate invoicing, timely payments, and adherence to service levels.
• Review and evaluate current operating procedures and personnel practices and establishes procedures, practices and priorities for the most effective facility operation.
• Review and identify gaps in facility safety and security, including both the physical safety of the building as well as the safety and wellbeing of staff. Understanding regional trends and proactive strategies to implement best practices in safety when dealing with the public, and risk mitigation.