• Provide front line support for employee and leader inquiries on a wide variety of human resource topics  


• Support, troubleshoot and provide information to employees on HR processes and guidelines including recruitment, onboarding, benefits administration, leaves, payroll inquiries, time entry, and employee transactions 


• Provide information to leaders on Strathcona County processes, policies and procedures and HR technology 


• Support new hires with onboarding questions, pay and time related inquiries, benefits and leave related inquiries and transactions 


• Troubleshoot and provide assistance to employees utilizing Oracle self-service, be able to explain system functionality, and walk through the system processes  


• Responsible for managing, tracking, closing and reporting progress on employee and leader inquires issue resolution  


• Collaborate with other HR stakeholders  


• Contribute to other HR Operational processes and services within the HR Service Centre 


• Follow up to ensure all new hire documentation and onboarding tasks are completed in a timely basis, including direct deposit completion, personal information, emergency contact, tax forms etc. 


• Create employment letters or correspondence related to employment verifications, promotions, secondment agreements, retirements etc. 


• Create documents, forms, and process maps to support HR operations processes  


• Contribute to the development and documentation of knowledge base and training materials required to support HR Service Centre processes    


• Document and communicate answers and information to frequently asked questions  


• Work collaboratively with SharePoint site owners to update information on the Insider 


• Act as the SharePoint Forms Representative, coordinate approval process for all forms. Publish on the Insider and ensure all forms are maintained  


• Prepare and organize HR employee files, conduct file reviews as necessary, to ensure the accuracy of information 
  

• Knowledgeable of Human Resources policies, procedures, employment practices and organizational structure and be comfortable communicating this information to a wide variety of internal and external customers  


• Strong knowledge of human resources topics such as recruitment, staffing, compensation/pay practices, classification, benefits, employment types (e.g.: union, non-union, full-time, seasonal, and part-time staff) etc.   


• Demonstrated commitment to customer service, ability to relate to the employee and/or manager and display a commitment to bring a resolution  


• Creative and resourceful in finding solutions to issues   


• Process orientated and the ability to manage detailed work within constant deadlines/time constraints, and prioritize work based on demand with a sense of urgency   


• Ability to work independently with minimal supervision, negotiate priorities on short notice and adapt to an ever-changing work environment   


• Strong computer skills and technical aptitude  


• Ability to handle confidential information with integrity and professionalism   


• Ability to collaborate with and support various stakeholders and build relationships   


• Excellent customer service and team skills with a positive and can-do attitude  

Requirements:

Additional Job Information:

Posted Date: Jul 14, 2022
Closing Date: Aug 01, 2022