What is the Opportunity?
Reporting to the Customer & Membership Services Coordinator, this role involves a wide range of customer service and administrative duties, including assisting with admissions, memberships, program registration, facility rentals, and general inquiries via phone, email, and online platforms.
This is a great opportunity to be part of a dynamic, community-centered facility where your contributions directly support active lifestyles, family fun, and inclusive access to recreation. Whether you’re helping a parent register their child for swimming lessons or guiding a senior through membership renewal, you’ll be making someone’s day a little easier—and a lot more enjoyable.
What will you do?
As a Guest Services Representative, you will:
- Provide friendly, courteous, and professional service by assisting customers at various facilities like the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool
- Support day-to-day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries
- Accurately wristband facility users based on activity and age requirements
- Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations
- Ensure accuracy in processing customer requests and completing administrative tasks
- Follow safety guidelines and procedures to maintain a safe environment for staff and guests
- Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions
- Accurately balance cash and floats at the end of each shift
- Monitor and distribute equipment for field house usage and other programs as required
Who you are?
You are a strong fit for this role if you have:
- A High School Diploma
- A minimum of one year of customer service experience and administrative, ideally with cash handling responsibilities and Microsoft Office knowledge
- Experience using Intelli Leisure software (an asset)
- A valid First Aid/CPR certificate (an asset)
- The ability to work flexible shifts, including evenings and weekends
- A positive attitude, attention to detail, and a desire to provide excellent service to guests of all ages
