General Manager, Communicty & Protective Services

Key Responsibilities

Primary Responsibilities and Authority

• Provide advice to the CAO and Elected Officials in the establishment of strategic objectives, policies, and programs for the delivery of municipal services.
• Analyze, review options, assess risks, provide advice, and make recommendations for the successful delivery of fire, protective, enforcement, and community-related services.
• YCE Multi-plex Project
  • Oversee planning, execution, and delivery of the recreation project.
  • Manage capital and operating budgets; ensure financial accountability.
  • Work with internal departments, consultants, and contractors to meet project milestones.
  • Communicate with CAO, Council, community, and partners to ensure transparency and support.
  • Identify and address risks; ensure safety and regulatory compliance.
  • Provide regular updates on progress, issues, and financials.
  • Ensure the project supports long-term municipal goals, programming and service levels.
• Liaise with external government agencies regarding relevant regulations, policies, and funding.
• Work in collaboration with other departments as required, ensuring needs are met and policies adhered to and developing a coordinated approach to cooperative functions.
• Attend and present at Council, Committee, or external agency meetings as required. Ensure reports and recommendations are well-researched, accurate, and comprehensive.
• Understand and comply with all relevant legal, regulatory, and policy parameters affecting the department at all levels of government.
• Perform additional related duties as assigned by the CAO.
• Manage personal professional development budget within established parameters.
• Ensure compliance with all Town procedures and policies and legislated regulatory requirements pertinent to Community and Protective Services.
• Develop and implement a long-range departmental planning framework by means of 3-year operational plans, 5-year capital plans, and Council-approved master plans.
• Research and align operations with best practices and emerging trends.
• Respect organizational and staff confidentiality.
• Serve as Acting CAO as assigned.

Protective Services

• Be responsible and accountable for the following disciplines within Protective Services:
• Fire Services
• Enforcement Services
• Municipal Emergency Management
• Regional 911
• RCMP
• Ensure a high level of service is provided in all areas of the Protective Services Department.
• Prepare and/or provide aid in the development of tender documents for the Department’s operational and capital projects, including specifications, proposal requests, contract awards, and contact provisions.
• Work in collaboration with Mutual Aid Partners.
• Responsible for review and maintenance of the Municipal Emergency Plan and be a member of the Emergency Operations Centre team.

Community Services

• Oversee all Community Services functions, establishing effective systems, policies, procedures, controls, and checks and balances; ensure a balanced portfolio of service offerings.
• Maintain high service standards across all operational divisions; regularly monitor and update programs to ensure utilization, user satisfaction, and strategic alignment. Respond appropriately to user complaints.
• Communicate consistently and effectively with the public, community groups, and volunteers in the development, delivery, and use of services, ensuring transparency and fairness while enabling the objectives of same.
• Communicate/engage with the public, community groups, and volunteers in the development, delivery, and use of services; facilitate and enable the efforts of community organizations and volunteer groups.
• Establish and maintain contracts with community groups, businesses, and consultants.
• Provide input for land development applications and permits affecting parks and other public spaces.

Recreation Services

• Provide overall direction for recreation and cultural services.
• Align departmental goals with municipal strategic plans and community priorities.
• Advise the Chief Administrative Officer (CAO) and Council on recreation-related policies, programs, and initiatives
• Communicate consistently and effectively with the public, recreation groups, and volunteers in the development, delivery, and use of services, ensuring transparency and fairness while enabling the objectives of same.
• Communicate/engage with the public, community groups, and volunteers in the development, delivery, and use of services; facilitate and enable the efforts of community organizations and volunteer groups.
• Establish and maintain contracts with recreational groups, businesses, and consultants.
• Ensure delivery of diverse recreation programs (sports, aquatics, cultural events, fitness, etc.).
• Evaluate program effectiveness and community satisfaction.
• Promote inclusion and accessibility in all recreation services.

Leadership Responsibilities

People Leadership

• Manage employees in their day-to-day responsibilities.
• Create a team environment that inspires hard work, dedication, collaboration, and excellence.
• Provide regular honest and constructive feedback.
• Train, mentor, and support staff to ensure their success and professional growth, while delegating sufficient authority to enable independent and creative completion of assignments.
• Familiarize oneself with HR policies and procedures and enforce the same.
• Manage attendance and approve vacations and leaves.
• In collaboration with Human Resources, manage the hiring, terms of employment, evaluation, discipline, and termination of employees.
• Carry out all Human Resources-mandated processes in a timely and consistent manner.
• Manage challenging personal and interpersonal dynamics sensitively and respectfully; respond appropriately to reports of disrespectful conduct.
• Responsibly protect any confidential or sensitive information that falls under the position’s purview.

Health & Safety

• Model and help construct a positive culture in which Health & Safety are highly prioritized.
• Ensure that all health and safety programs and policies are faithfully executed.
• Ensure compliance with all health and safety policies and procedures.
• Ensure all incidents, accidents, and near-misses are reported in a timely fashion.
• Help employees to identify and eliminate or mitigate hazards on a day-to-day basis.
• Familiarize oneself with Health & Safety policies and procedures and enforce the same.
• Conduct regular safety meetings.
• Participate in audits as required.
• Where necessary, monitor modified work programs in consultation with Health & Safety.

Budgetary Authority & Responsibilities

• Prepare annual departmental operating and capital budgets.
• Responsibly manage an annual budget.
• Ensure that all procurement is completed in accordance with the approved budget, the Purchasing Policy, and other legal or policy requirements.
• Ensure fiscal responsibility and efficient revenue generation; pursue alternative funding sources (e.g. grants) wherever possible.
• Familiarize oneself with policies and procedures relating to spending and enforce the same.
• Authorize purchases and accounts within assigned limits.

Community Responsibilities

• Ensure positive and professional engagement with public stakeholders where necessary.
• Work with Communications to ensure organizational consistency in communicating to the public.
• Attend and present at Council, Committee, or external agency meetings as required. Ensure reports and recommendations are well-researched, accurate, and comprehensive.
• Provide honest and respectful feedback to the Town Council and other stakeholders as required.