Emergency Telecommunications Operator

Posted on: Sep 23, 2024

Posted by: Strathcona County

Summary

The Emergency Telecommunications Operator is a frontline representative determining immediate needs, responding to requests for services in emergency and non-emergency situations, obtaining and distributing information to ensure appropriate emergency services agencies are dispatched, and monitoring police radio transmission.

Key Responsibilities

Responsibilities:

First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines, obtains and distributes information, monitor radio and telephone transmissions, provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
Receive, dispatch and prepare files, as well as process complaints and inquiries
Perform data entry into RCMP and Enforcement Services data systems
Add, modify, remove, distribute and respond to CPIC requests
Maintain files/records and monitor building security via camera system
Monitor and update officer status

Requirements

Qualifications and Skills

Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment
Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)
CPIC maintenance certified
PROS End Users certification is an asset
Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents
Strong interpersonal and communication skills (verbal and written)
Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
Ability to work independently, as well as part of a team
Ability to type a minimum of 40 WPM with a high degree of accuracy

Conditions of Employment

Ability to obtain an RCMP Enhanced Reliability Security Clearance
Ability to work shift work

Job Type

Full Time

Employer Contact

No employer contact listed.

Salary Range

$33.14- $41.41

Closing Date

October 6, 2024

Posting ID: 28014

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