This posting is for multiple, hourly casual positions.
The Emergency Telecommunications Operator is a frontline representative determining immediate needs, responding to requests for services in emergency and non-emergency situations, obtaining and distributing information to ensure appropriate emergency services agencies are dispatched, and monitoring police radio transmission.
Responsibilities:
First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines, obtains and distributes information, monitor radio and telephone transmissions, provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
Receive, dispatch and prepare files, as well as process complaints and inquiries
Perform data entry into RCMP and Enforcement Services data systems
Add, modify, remove, distribute and respond to CPIC requests
Maintain files/records and monitor building security via camera system
Monitor and update officer status
Qualifications and Skills
Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment
Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)
PROS End Users certification is an asset
Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents
Strong interpersonal and communication skills (verbal and written)
Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
Ability to work independently, as well as part of a team
Conditions of Employment
Ability to obtain an RCMP Enhanced Reliability Security Clearance
Ability to work flexible shifts
