Emergency Dispatcher (Full-time, Permanent)

Posted on: Sep 30, 2026

Posted by: Yellowhead County

Summary

Position Summary

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call taking, fire dispatch, Peace Officer call taking and dispatch and after-hours communications services for Yellowhead County staff, partner municipalities and contracted clients.

The salary range is $64,649 to $80,164 per year. Yellowhead County offers a competitive benefits package. This competition will remain open until a suitable candidate is found.

Key Responsibilities

911 Call-Taking

Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
Gather relevant information to determine the type and severity of the call;
Reroute calls to the correct agencies;

Fire Dispatch

Dispatch appropriate firefighting resources based on call information;
Prioritize multiple calls to allocate available resources;
Monitor responder safety by radio;
Dispatch additional resources as requested by incident commanders;
Maintain logs and incident reports using provide methods;
Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
Complete paperwork and documentation related to call center operations;
Ensure the call center is kept in a clean and orderly manner;
Perform administrative tasks as directed;

Peace Officer Dispatch

Signing in/out of Peace Officers for contracted clients;
Regular safety checks on officers by radio;
Taking complaint calls in a courteous and professional manner;
Utilize a variety of programs for processing complaints and assigning to officers;

Working Alone Monitoring

Signing in/out of working alone employees for contracted clients;
Regular safety checks on officers by radio;
Emergency notification to supervisors if employees cannot be reached;

Afterhours Call Center

Afterhours emergency call management for contracted clients; and
Taking calls and relaying relevant information to on-call departments.

Requirements

Qualification, Knowledge, Skill & Ability Requirements

Education/Skills

Minimum education of Grade 12 or equivalent;
Post-secondary education in a related field is considered an asset;
International Academies of Emergency Dispatch certification is considered an asset;
Emergency Telecommunications certification is considered an asset;
Experience in emergency dispatch or call-taking preferred;
Basic training in office software preferred;
Strong computer and typing skills preferred;
Understanding of radio communication systems preferred;
Valid Class 5 Alberta Driver’s Licence;
Completion of Defensive Driving;
Valid Standard First Aid/CPR;

Attributes

Strong organizational skills with attention to detail;
Excellent communication skills;
Ability to manage difficult/stressed callers in a professional manner;
Ability to work under pressure and stress in a fast-paced environment;
Ability to switch quickly between tasks, resourceful and adaptable to changing environment;
Ability to control emotions;
Work well in a team;
Reliable and dependable under minimal supervision.

Working Environment

Closed office environment with instances where leaving during shift without planning is not an option;
12-hour shift work;
Overtime may be required;
Sitting for long periods of time;
Constant changes in duties during shift;
Requires intense listening attention in responding to emergency calls;
Can be a high stress environment that can result in being mentally taxing.

Job Type

Full-time, Permanent

Employer Contact

No employer contact listed.

Salary Range

64,649-80,164 per year

Closing Date

December 31, 2026

Posting ID: 40192

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