Detachment Services Assistant

Posted on: Aug 24, 2026

Posted by: Town of Hinton

Summary

Reporting to the Protective Services Manager/ Fire Chief, and under the general direction of the Hinton RCMP Detachment Services Supervisor, this position works closely with the operational members of the Hinton RCMP. This position is primarily responsible for providing efficient administration to continuously serve and meet the needs of the public regarding information, complaints, and emergency assistance. This position will obtain information required to assist the RCMP in documenting files while providing customer service to stakeholders and community residents impacted by an incident.

Key Responsibilities

Receive, assess, and respond to front counter and telephone inquiries, complaints, and requests for information (e.g., joint police and community initiatives, criminal records checks, legislation, etc.) and services (e.g., motor vehicle collision reporting, fingerprinting services, etc.) from the public
Provide information, advice, and options to clients to assist in their understanding of and compliance with administrative operational policies, guidelines, processes, and procedures
Receive and handle emergency communication from the public, 911, and the RCMP Operational Communication Centre, record information on the details of the situation such as location, circumstances, number of individuals, witnesses, weapons involved, and notify as well as dispatch the appropriate responder(s)
Research, input, modify, manipulate, track, analyze, extract, and delete data and information in a variety of automated systems used by the RCMP (such as, but not limited to: CPIC, CKIT, PIRS, PROS, TEAM) and manual filing systems; extract statistical data when required
Maintain radio contact with regular members to provide pertinent information from data banks and relevant background material, such as potential for violence and/or suicidal tendencies, call back-up and other assistance for members, and support the well-being and safety of staff, the public, and victims
Receive and record monies (e.g., fines, fingerprints, copies of accident reports), prepare invoices, and handle petty cash as designated
Purchase and maintain office supplies and equipment, arrange for repairs and maintenance of equipment and facilities, and maintain inventory of supplies and equipment as assigned
Provide a broad array of administrative support and services, such as: receive, sort, file, and distribute mail; arrange courier services; assist in the storage and safekeeping of exhibits and evidence, when assigned; transcribe internal and external correspondence (including notes and statements); and action ATIP requests under guidance of the supervisor
Provide on-the-job training and coaching for other Detachment Services Assistants
Undertake other duties as assigned
Fulfill Criminal and Traffic court duties as required
May be assigned a role within the Emergency Coordination Centre (ECC) for Disaster Services

Requirements

QUALIFICATIONS

Minimum 2 years of work experience in a RCMP Detachment Services position or comparable protective services administrative office environment
Post-Secondary Certificate, Diploma, or Degree in emergency communications, law enforcement, criminal justice, paralegal/legal assistant, office administration as it pertains to records management and accounting procedures, or a related field
A combination of education and/or experience related to this position may be considered
Proficient with Microsoft Office Suite
Completion of certification in CPIC, CKIT, PIRS, PROS, TEAM, JOIN, and eCollision software programs
Knowledge of the Alberta Protection of Privacy Act
Acquire sufficient experience and knowledge relating to the procedure of the Alberta Judicial Process Act
Valid First Aid & CPR Certificate
Satisfactory background screening is required for this position including an Enhanced Security Clearance
A Class 5 Driver’s License with a satisfactory Driver’s abstract

SKILLS & ABILITIES

Able to perform consistently in a competent manner and be punctual, organized, and focused
Accept changing priorities and direction
Adapt to rapidly changing situations in high stress or emotional environments
Be pleasant, courteous, and possess a helpful demeanor with the ability to remain composed under stressful situations or unpleasant encounters
Must be capable of maintaining absolute confidentiality when dealing with highly sensitive materials or issues
Able to produce positive results through interaction with others while considerate of the needs and views of internal and external stakeholders
Able to work as a dependable team member
Demonstrate a high degree of personal initiative and professionalism while working independently
Demonstrate a working knowledge of computers and systems, processing correspondence, and transcription
Exceptional use of grammar, specialized vocabulary, and terminology
Able to make appropriate, logical, and practical decisions
Portray a professional image conducive to a Law Enforcement environment

Job Type

Full Time

Employer Contact

No employer contact listed.

Salary Range

$33.22 - $36.11

Closing Date

September 13, 2026

Posting ID: 39777

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