Customer Service Representative I

Interested candidates can apply through our website at:

https://careers.parklandcounty.com/

Key Responsibilities Include:

Parkland County has a temporary, full-time Customer Service Representative I position available within the Strategic Services Department working from approximately April 2022 to March 2023. Under the general supervision of the Supervisor, Customer Service, the Customer Service Representative I will work as part of a team to provide prompt and courteous service as a first point of contact to the public on behalf of Parkland County. The Customer Service Representative I responds to telephone, email and walk-in inquiries and handles a variety of transactions, including issuing permits, receiving complaints, and processing payments. This position requires excellent customer service skills along with the ability to effectively multi-task and problem solve in a fast paced, customer-centric environment.

Requirements:

QUALIFICATIONS:

High school diploma or equivalent, supplemented by post-secondary course work in business administration or related.

Minimum of two (2) years of related office experience, including switchboard or call centre customer service experience, along with the proven ability to deal with the public in a positive manner is required.

Municipal Government experience would be considered an asset.

Excellent communication, interpersonal and organizational skills along with the ability to share in a team environment.

Computer proficiency, including Microsoft Office, and the ability to learn and adapt to new programs quickly.

Rate of Pay: $40,576 to $50,720 per annum

Hours of Work: 7 hours/day; 35 hours/week

Benefits: Extensive benefits are offered including an option to join our Earned Day Off Program.

Additional Job Information:

Posted Date: Feb 24, 2022
Closing Date: Mar 09, 2022