Reporting to the Director of Protective Services, Fire Chief, this position is primarily responsible for seeking compliance with and promoting, facilitating, and enforcing provisions of municipal and provincial Bylaws with an application of fairness and consistency. This position works amicably with the public and other agencies for the purpose of preserving the peace and good of the community through education, compliance, and judicious application of the law.
Customer Service
• Promote a positive, professional image of the Town in all interactions and strive to achieve the highest level of customer service
• Seek to become truly connected in the community by developing relationships and rapport with clients
• Respond in a positive, professional, and timely manner to inquiries, complaints, or suggestions and follow-up as required
• Defer issues to the appropriate person/Department/agency for resolution if needed
Job Knowledge
• Act as an ambassador of the Town
• Align activities within Council priorities
• Enforce Municipal Bylaws and Provincial Statues as they appear on the individual appointments
• Proactively patrol the Town
• Investigate complaints and take appropriate action to resolve each situation
• Complete daily reports and data entry into the reporting system
Teamwork
• Participate in team meetings
• Work in collaboration with other Town Departments to understand and meet the client’s needs and expectations
• Willingly take on a variety of duties as assigned, some of which may not be part of the regular day-to-day expectations
• Work in conjunction with outside agencies i.e., RCMP and Fish & Wildlife
Leadership
• Behave in alignment with Town values and Policies
• Demonstrate a willingness and commitment to learning over time for improved service delivery and organizational efficiency
Safety/Risk Management
• Ensure that safety is the top priority of the Department
• Understand and carry out supervisory responsibilities as outlined in the Town’s Health & Safety Directive
• Work in a manner that is safe for everyone while reporting hazards
Emergencies
• As declared by the Director of Emergency Management in coordination with the RCMP, emergencies will take precedence. All other responsibilities will then become secondary in such cases.
• Assist the Town of Hinton Fire Rescue and Safety Service Area with incident management response as qualifications allow and as directed by the Director of Protective Services, Fire Chief or designate
Post-Secondary Diploma, Degree or Certificate in law enforcement, criminal justice, or a related field
• A combination of education and/or experience related to this position may be considered
• Completion of Administrative Level 1 Peace Officer designation as per the Peace Officer Act
• Proficient with computers and systems, database entry, and Microsoft Office Suite
• Knowledge of Municipal Bylaws, Provincial Statutes, and the legal system
• Specialized training in Emergency Vehicle Operation, Animal Control, Collision Investigations, Photo Radar, Transportation of Dangerous Goods Commercial Vehicle weights and dimensions, use of baton, OC spray, or Threat Pattern Recognition (TPR) is preferred
• Satisfactory background screening is required for this position including a Criminal Record Check and Vulnerable Sector Check
• Successful completion of an Approved Physical Ability Test (PARE)
• A Class 5 Driver’s License with a satisfactory Driver’s Abstract
