The Town of Morinville is a vibrant, growing community located in the Edmonton Metro region. With a resident population of approximately 10,500, Morinville has a healthy business and residential community that offers an excellent quality of life in a smaller urban setting.
The Town of Morinville is currently seeking a dynamic, experienced and service oriented individual to lead our Administrative Support Services Team at Town Hall. Reporting to the Manager, Communications and Legislative Services, the Administrative Coordinator leads the front-line service delivery and provides administrative and office management support as a member of the Administrative Support Services Team.
Key Responsibilities Include:
Responsible for the overall supervision of assigned services and activities of the Customer Services Representatives.
Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
Plan, direct, coordinate, and review the work plan for admin support services staff; assign work activities, projects, and programs; review and evaluate work products, methods, and
procedures; meet with staff to identify and resolve challenges.
Provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution.
Process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents.
Collect and process payments, reconcile payments with transactions, and maintain files along with the electronic database systems.
Key Skills & Attributes
Customer Service and Communication Skills
Experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues.
Seeks an understanding of customer inquires and then responds with clear and concise information.
Problem Solving and Analytical Skills
Uses critical thinking and problem solving to assess situations, identify options, and then respond.
Demonstrated judgement and tact when interacting with customers.
Collaboration and Organizational Skills
Flexibility and collaboration skills to effectively work in a team-driven environment.
Facilitate operational requirements and decision making by encouraging new and different ideas.
Developed planning and organizational skills to organize and prioritize workloads.
Financial and Administrative Skills
Experience with cash handling such as collecting payments, balance floats, prepare
deposits, and operating point of sale machines to process
Post secondary education in Office Administration or related field.
A minimum of 3 years of client services support experience, preferably in a municipal government or public sector environment.
Supervisory experience is preferred.
Demonstrated proficiency is computer software systems related to POS, Diamond Software, Microsoft Office
The successful candidate will be required to provide a satisfactory Criminal Record Check prior to commencement of employment.
Salary Range: Annual salary range of $53,926— $64,391 (7 Step Grid), based on 35 hours per week. We offer a comprehensive benefits package including Pension, professional development opportunities and a supportive work environment.
Position Type: Permanent Full Time
Posted Date: Oct 07, 2021
Closing Date: Oct 19, 2021
Job ID: Competition #202156-AC