Accounting Clerk – Operations Support

Customer Service

• Responsible to be the secondary switchboard operator to direct incoming and at times, outgoing calls appropriately.
• Responsible to be the secondary front desk liaison for the public, and at times, assist with internal needs as well.
• Internal relationship building and management with a high standard of customer service.
• External relationship maintenance and management with a high standard of customer service.

Accounts Receivable

• Provides the upkeep and maintenance of the customer utility files.
• Provides the upkeep and maintenance of the customer accounts receivable files.
• Provides the upkeep and maintenance of the taxation files.
• Generates accounts receivable invoices.
• Prepares and generates utility billing invoices.
• Generates tax notices for annual program and supplementary assessments.
• Ages and pursues collection of outstanding accounts receivable, utilities receivable, and taxation receivable.
• Applies penalties to outstanding accounts receivable, utilities receivable, and taxation receivable.
• Sends out bimonthly utility reminder & final letters and monthly accounts receivables statements.
• Sends tax arrear letters to account owners.
• Liaises with the Utilities & Waste Management Department for customer inquiries, billing services and work order follow through.
• Liaises with the Assessment Service Department often on taxation changes and account inquiries.
• Assist with year-end reconciliation for working papers.

Accounts Payable

• Provides the upkeep and maintenance of the customer utility files.
• Provides the upkeep and maintenance of the customer accounts receivable files.
• Provides the upkeep and maintenance of the taxation files.
• Generates accounts receivable invoices.
• Prepares and generates utility billing invoices.
• Generates tax notices for annual program and supplementary assessments.
• Ages and pursues collection of outstanding accounts receivable, utilities receivable, and taxation receivable.
• Applies penalties to outstanding accounts receivable, utilities receivable, and taxation receivable.
• Sends out bimonthly utility reminder & final letters and monthly accounts receivables statements.
• Sends tax arrear letters to account owners.
• Liaises with the Utilities & Waste Management Department for customer inquiries, billing services and work order follow through.
• Liaises with the Assessment Service Department often on taxation changes and account inquiries.
• Assist with year-end reconciliation for working papers.

Other Duties

• Supports and coordinates special projects as required.
• Support and assist the annual taxation process.
• Peer review of correspondence and or financial data entered within financial systems.
• Provide coverage for and/or assist with financial operations staff responsibilities at times.
• Assist with preparing and balancing bank deposits as required.
• Assist with year-end work as assigned.
• Assist the department with the County’s Records and Information Management Program through the maintenance, control, and disposition of the records.
• Adhere to applicable responsibilities and accountabilities as outlined in the Sturgeon County Health and Safety Management System return.