Emergency Telecommunications Operator

Posted on: Oct 27, 2026

Posted by: Strathcona County

Summary

Make a difference when it matters most. As an Emergency Telecommunications Operator, you serve on the front lines of public safety, providing calm, professional support during emergencies and non-emergency events. By rapidly assessing situations, collecting essential information, dispatching emergency services, and monitoring police communications, you play a vital role in keeping the community safe.

Key Responsibilities

Key Responsibilities:

First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines
Gathers and distributes information, and monitors radio and telephone communication
Provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
Receive, dispatch and prepare files, as well as process complaints and inquiries
Perform data entry into RCMP and Enforcement Services data systems
Add, modify, remove, distribute and respond to CPIC requests
Maintain files/records and monitor building security via camera system
Monitor and update officer status

Requirements

Qualifications and Skills:

Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment
Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)
PROS End Users certification is an asset
Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents
Strong interpersonal and communication skills (verbal and written)
Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
Ability to work independently, as well as part of a team

Conditions of Employment:

Ability to obtain an RCMP Enhanced Reliability Security Clearance

Job Type

Full Time

Employer Contact

No employer contact listed.

Salary Range

$35.15-$43.93

Closing Date

November 8, 2026

Posting ID: 40694

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