Victim Services Client Support Coordinator

Posted on: Apr 24, 2026

Posted by: Strathcona County

Summary

This posting is for 1 temporary full-time position until November 2027

The Victim Services Client Support Coordinator (Client Services Coordinator) provides support to victims of crime and tragedy in the aftermath of a crisis event, in accordance with governing legislation, RCMP Memorandum of Understanding (MOU) and Strathcona County policies. This position helps support the organization in meeting expectations for timely and effective service delivery. The goal is to support RCMP members by helping individuals referred to Strathcona County Victim Services cope in the longer term by relieving distress, supporting personal autonomy and restoring self-reliance.

Key Responsibilities

Key Responsibilities:

Provide in-person on-scene, detachment, hospital crisis intervention with the victim’s consent and at the request of first responders and community agencies
Conduct needs assessments with clients with an emphasis on trauma-informed care and develop personal service/safety plans with clients, providing enhanced services to vulnerable clients
Provide referrals to appropriate community and government support services
Provide follow up with clients not involved in the criminal justice system
Provide one on one support to clients before, during and after court proceedings
Work with Crown Prosecutors and other agencies to educate, assist, and support victims and witnesses during the criminal court process
Work with response advocates and court volunteer advocates to ensure clients are supported
Ensure all contacts with clients are properly documented, maintain adequate and accurate statistical data for ongoing evaluation, as well as participate in survey and research projects

Requirements

Qualifications and Skills:

Bachelor’s Degree in a Human Services field (e.g.: Social Work) is preferred with an understanding of crisis response and trauma informed practice
Minimum of 5 years related client service experience, preferably with individuals who have experience with crisis/trauma
Understanding of the Alberta Criminal Justice System
Excellent verbal and written communication with strong documentation skills
Demonstrated interpersonal skills with a professional and friendly demeanour
Keen attention to detail
Strong relationship building skills with a collaborative approach for working within the community
Computer skills – must be proficient with Microsoft Office suite

Conditions of Employment:

Ability to obtain RCMP Enhanced Reliability Security Clearance
Access to reliable personal transportation
Ability to respond to crisis/trauma incidents 24/7, participate as a staff member/team lead of the on-call crisis response schedule
Living within 20 minutes of Strathcona County RCMP detachment is considered an asset

Job Type

Full Time Temporary

Employer Contact

No employer contact listed.

Salary Range

$76,752.00 - $95,908.80

Closing Date

April 10, 2026

Posting ID: 38190

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