Manager Customer & Central Resources

Key Responsibilities:

• Manage and oversee the Customer and Central Resources branch administration
• Prepare the branch operating budget including monitoring and verifying revenues/expenditures and planning for future financial needs
• Provide the necessary financial and employee resources to meet service level expectations in alignment with the County’s Strategic Plan
• Manage department technologies used in daily operations ensuring accurate, timely, information is used to make decisions on legislated applications
• Analyze existing workflows to identify inefficiencies and implement strategies to improve cross functional and interdepartmental processes
• Ensure integrated permitting/application functions are established and maintained, as well as ensure accurate information is available to support customers on application requirements and processes
• Maintain professional and accountable application facilitation with a goal to supporting and simplifying processes for applicants and helping them successfully navigate our system
• Provide professional advice, leadership, assistance, coaching and mentoring to staff and external
• customers/applicants
• Lead compliance and enforcement team in preparing timely, accurate, and consistent information around bylaw compliance
• Oversee the safe practice and consistency of regulations and legal obligations in the department in accordance with the Municipal Government Act and applicable bylaws
• Manage and oversee the licensing and leasing components of municipal land/property, and collaborate with various legal and financial risk teams to ensure the County’s interests are upheld and protected
• Oversee data collection and reporting to ensure accurate data is being provided to internal and external groups such as Council, the Financial and Strategic Services Department, Statistics Canada, Canada Mortgage and Housing Corporation, etc.