Key Responsibilities Include:
• Provide technical support to all County staff including hardware, software, troubleshooting, and inventory.
• Maintain and manage the helpdesk ticket system.
• Support and troubleshoot computers, laptops, tablets, wireless devices, copiers, and mobile devices.
• Assist and work with outsourced Information Technology Service Provider on the County network, servers and internet as required.
• Assist in ensuring system backups, user access, and information security processes are in place.
• Assist in providing training to County staff, Management and Council members.
• Liaison with software and hardware providers
• Ability to lift and move heavy boxes (up to 40 lbs).
• In person, over the phone, and remote support using software.
• Working knowledge of Windows and Linux operating systems, networking TCP/IP, VPN, Anti-virus and Firewalls management, and Adobe cloud applications.
• Ability to relay highly technical information into non-technical terms.
• Continual upgrading of education and certifications.