The 40,000 people who call Rocky View County home live in a diverse blend of rural, hamlet, and country residential communities on one million acres to the west, north, and east of Calgary. Our dedicated employees work with a variety of stakeholders to develop innovative and unique solutions for our complex municipality. To continue to enhance the quality of life in our communities, we seek individuals who thrive on challenges, who provide excellent customer service in a fast-paced environment, and whose positive energy enables the County to grow and prosper.
Reporting to the Manager Financial Services, the Tax Representative responsibilities include the maintenance of accurate account details of all property tax accounts, billing, collecting, reconciling and posting of property tax invoices and service fees.
They interpret and apply tax recovery procedures and provide a wide variety of administrative support within taxation. The Tax Representative provides excellent front-line customer service in person, by telephone and through written correspondence in response to all inquiries.
This position is also responsible for the processing of a high intensity of cash flow and must possess the ability to work in a team environment.
Key Responsibilities Include:
Evaluate and interpret the needs of customers and investigate and prepare appropriate responses to matters of concern, correcting all errors identified by the bank.
Accept, process and apply all incoming payments.
Provide quality control and integrity in the process of tax collection in accordance with provincial legislation and municipal bylaws.
Coordinate and oversee the preparation and distribution of tax notices, brochures, etc. within legislated guidelines.
Issue correspondence in regards to the adjudicating committee and Council’s decisions regarding penalty adjustments.
Provide accurate information according to provincial legislation and County bylaws to ratepayers as to the procedures involved in submitting late tax payment penalty requests.
Review, sort and process all new applications for the Tax Installment Payment Plan (TIPP)
Contact customers to confirm information and enter application information on computer system.
Accurately update assessment changes (305, ARB, MGB) and property tax accounts ensuring the integrity of the tax roll.
Administer, adjust and maintain online property tax accounts, including return of payments.
Responsible for the maintenance of tax refunds and late payment tax penalties systems.
Process, approve and issue accurate Legal Descriptions, Ownership Searches and Civic Addresses.
Maintain records of new well and compressor sites, drilling activities, and closed/abandoned well sites.
Prepare invoicing requests and issue written correspondence for collection.
Research land titles and write letters to all corresponding owners and encumbrances.
Process tax arrears list for land titles, discharges of tax notifications and tax recovery public auction sales.
Interpret and maintain school support boundaries by confirming School Support for electors.
Research and process parcels of land created by newly registered subdivision plans.
Process titles, maps and historical data sheets for data entry in the tax systems.
Maintain month-end and year-end reconciliations to the sub-ledger and general ledger.
Maintain a working knowledge of departmental rules, regulations, policies, procedures, and functions.
Lead by example, by providing superior customer service as well as following and promoting industry best practices and County values and objectives.
Adhere to Health and Safety Legislation and Rocky View safe work policies and procedures at all times, ensuring the protection and safety of self, co-workers, the public and environment.
Perform other administrative duties and special projects as assigned.
Completion of a high school diploma and some specialized training in a related field along with a minimum 1 year of related progressively responsible and diversified experience.
Possess highly effective interpersonal, communication and customer service skills.
Strong mathematical skills with good attention to detail and accuracy.
Excellent organizational and analytical skills and able to demonstrate sound judgment and decision making.
Reliability and accuracy of cash management utilizing good accounting procedures.
Ability to accurately interpret Government legislation and regulations as well as Municipal Bylaws relating to taxation and assessment.
Ability to quickly move from one assignment to another and the ability to withstand continuous interruptions.
Familiarity with Alberta’s legal survey system and the interpretation of maps and documentation relating to Land Titles.
Possess a high degree of stress tolerance.
Demonstrated knowledge and experience with basic computer functions (log on, check emails, open and save documents in MS Office Suite) as well as basic keyboarding skills.
Must be bondable.
Familiarity with municipal government organizations.
Note: This job description is intended to describe the general nature and level of work being performed.
It is not intended to be an exhaustive list of all duties, responsibilities and requirements for this position.
Interested applicants are invited to apply direct to: