This opportunity is to work with the Rural Municipalities of Alberta as a Claims Adjuster (outside field rep) with regular travel within your assigned coverage territory. The ideal candidate has experience in field claims adjusting and enjoys in person contact with clients, vendors and members. This is an individual who has experience with multi-lines public sector insurance claims handling. This role will include site attendance and on-site in person investigation for property and general liability losses for members assigned in your region.
We are looking to fill positions in the following locations:
Grande Prairie region (1 position)
Key Responsibilities Include:
The losses you handle will usually be first party losses but will include some investigation and work with third parties as well.
For larger or complex losses, you will work with the in-house examining team or provincial lead and liaise with inside and outside legal counsel for litigated claims.
The Claims Adjuster will have access to highly confidential member and association information, and it is expected and required information be held in the strictest confidence.
Field claims adjusting experience, including property
Has experience reading and interpreting policy wordings
Be detail orientated to ensure claims are investigated thoroughly and settled fairly
Ensure claimants and member clients are treated with courtesy and respect throughout the claims settlement process
Performing investigation, evaluation, negotiation, and disposition of various types of claims, primarily of a first party nature. Successful accomplishment requires sound investigative strategies and excellent client care skills as the direct contact point for many of our insureds
Appointing, controlling, and directing external service providers including task adjusters and other experts
Handle your own file pending and assist Examiners as task adjuster in adjustment of claim files
Meet and negotiate with members and give direction to experts in various fields depending on the needs of the situation
Assist in claim inquiries and ensure all claims are promptly investigated
Ensure coordinated and timely investigation through communication with third party adjusters, and outside experts
Review and interpret property and liability policy wordings, acts, regulations and legislation in order to confirm coverage
Set reserves and authorize payment within scope of authority and settle claims in the most cost effective and timely manner possible
Control indemnity and expenses through proactive claims handling techniques, including the pursuit of subrogation where applicable
Ensure all claims negotiations are conducted with integrity and that settlements are accurate and fair
Attend training as necessary to ensure skills evolve with changes in the industry
Assist the Claims Manager as necessary
Assist Risk Management team – task assignments for building inspections and provide recommendations to the risk team.
Participate in Association activities and events as required by the Directors and/or the Board
Enthusiastically support change, share experiences, and actively seek new challenges
Meets regularly with department colleagues to discuss claims operations, and offers ideas to improve processes and procedures as required
Independent and reliable - is able to work with minimal supervision. Is self-motivated and self-directed.
Develop a thorough understanding of the Municipal Government Act and the defences available for liability
Be adaptable to learning new skill sets utilized in risk management.
Education (The minimum level of education necessary to adequately perform the duties):
Preference will be given to a candidate with a CIP designation, or FCIP
Completion of a CRM designation would be considered an asset
Proficient in Microsoft Office, particularly Word and Excel
Experience in an office environment using computerized information systems.
5 years claims adjusting experience or equivalent
Analytical, decision making and resource management skills
Strong Business Planning and negotiation skills
Flexibility and ability to problem solve
Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
Demonstrate organizational skills with the ability to manage conflicting priorities in an effective manner
Valid Alberta Driver’s License – Regular travel is required
Works alongside the Manager of Claims as well as other employees within RMA Insurance.