To meet the increasing IT service delivery demands of a growing and dynamic public service organization, Special Areas Board, is seeking a qualified and self-motivated individual for the position of Junior Analyst.
The successful candidate will play a key role in the implementation, maintenance and support of Special Areas Board’s hardware and software infrastructure, be super organized, likes to take initiative and work independently within a team
Key Responsibilities Include:
Reporting to the Systems Analyst, this position is responsible for the maintenance and support of Special Areas Board’s (SAB’s) client endpoint experience; ensures endpoints are compliant and secure. Monitors system operations and performance. Completes computer and assists with network installations and provides ongoing support; provides desktop support for both hardware and software.
Provides support and assistance to all Special Areas Board (SAB) staff regarding computer and technology related issues, including staff training/orientation in areas of technology.
Focuses on desktop, laptop, iOS, VoIP phone, printers and end user support to SAB departments and District Offices.
Effectively diagnoses, troubleshoots, and tracks desktop hardware and software issues via telephone or at the client’s worksite.
Ensure the computer systems and networks remain operational.
Uses the SAB Helpdesk Ticketing software to properly track support requests.
Train staff and create tutorials to help staff achieve common goals with technology.
Minimum Grade 12 plus the completion of an accredited post-secondary IT or computer science program. A recognized IT designation or equivalent is desirable
Minimum one (1) year experience in the Information Technology field, preferably in the public sector
Fluency in supporting Windows 10/11 in a networked corporate environment
Experience in troubleshooting printers both networked and directly connected
Must be able to lift and maneuver devices up to 55 lbs., comfortable working with ladders and rooftops on occasion
First rate communication skills: written and verbal skills, strong public relation skills, organization abilities and proven attention to detail with a high degree of accuracy and initiative.
Proficient with iOS devices and managing them with MDM (Intune or CISCO)
Programming languages such as python, or C#; troubleshooting application errors
Upon commencement, the successful candidate will provide a Criminal Records Check
Please include a contact email address on application or resume
Permanent Full Time Position
Annual Salary starting at $53,902 - $60,398 depending upon experience and education
36.25-hour work week (Monday through Friday)
COMPETITION NO: 30177 CLOSING DATE: March 31, 2022
Please send an application form and/or resume quoting competition number to:
Human Resource Services - Special Areas Board
Hanna, AB T0J 1P0
We thank all applicants; however only those invited for an interview will be personally contacted
Additional Job Information:
Posted Date: Mar 11, 2022
Closing Date: Mar 31, 2022