The County of Wetaskiwin is seeking an Infrastructure Technologist (new position) to provide IS infrastructure services to ensure that the operational and strategic needs of the County are supported and to minimize operational disruptions. The Infrastructure Technologist is responsible for maintenance and replacement of all physical technology within the County and its stakeholders. This position will provide effective, efficient and stable technology to the County.
Key Responsibilities Include:
Assess, troubleshoot and respond to Helpdesk tickets in a timely manner.
Provide end-user helpdesk support and problem resolution for hardware or software issues including, but not limited to, hardware support, operation of Windows, and iSeries operating systems, cell phones, GPS equipment and phone system.
Provide initial computer configuration and setup, computer installation at workstation, staff onboarding and initial training.
Troubleshooting for all IS infrastructure (including but not limited to servers, desktop computers, printers, and GPS hardware).
Monitor and troubleshoot backup/recovery of all systems.
Compile and maintain network equipment inventory (including but not limited to, servers, desktops, printers, switches, access points, GPS equipment, cell phones, etc.), repair records, maintenance agreements, reports and other documents as required.
Network/Firewall configuration and support; data centers and server support; network and server permissions; server administration; database administration.
Repair of network equipment.
Repair of Audio and Visual equipment maintenance, support and management.
Assist with network expansions, hardware installations and software upgrades; assist manager with hardware procurement.
Manage software updates for existing software on all servers and desktops.
A Diploma in IT Network Systems/ Network Administrator or related field. A suitable combination of education and experience may be considered.
Ability to quickly analyze issues and determine best course of action using available resources.
A Class 5 Operators Licence with a clean abstract is required.
Demonstrate excellent communication skills (verbal and written);