The County of Newell is seeking an enthusiastic individual to join our team in the position of Information Technology Administrative Assistant. This position provides direct administrative and clerical support to the Director of Information Technology and all members of the IT department and serve as the initial contact for IT support.
Key Responsibilities Include:
Monitors and maintains the IT helpdesk system and provides basic troubleshooting assistance to end users which includes answering incoming calls/emails, opening and logging helpdesk tickets, addressing issues that can be quickly resolved and routing/escalating trouble tickets to the appropriate resource.
Responsible for editing and formatting communication on all Social Media accounts and updating the County of Newell website as needed following the communication plan.
Responsible for coordinating, and maintaining the IT inventory, supplies, databases, warranty, SLA, projects, cell phone program and invoice coding. Also, assist with budget, etc.
Conducts research assignments and compiles related information and reports.
Prepares agenda package for IT meetings and records the minutes of meetings.
Maintains department’s general document files hard-copy and electronic filing systems.
Documents technical processes and standardized operating procedures and workflow diagrams into Visio.
High School Diploma or equivalent, supplemented with a post-secondary education in Business Administration and/or Computer Science or related field.
3+ years of related administrative experience and must be technically savvy with helpdesk support and troubleshooting experience in a Microsoft desktop environment.
Must be a team player with excellent oral, written and interpersonal communication skills.
Advanced experience with Microsoft Office (Outlook, Excel, PowerPoint, Word and Visio).
Integrity and strong attention to detail are crucial for this role.
Must be bondable.
DIRECT RESUMES AND SALARY EXPECTATIONS TO:
Attention Human Resources
County of Newell
PO Box 130
Brooks, AB, T1R 1B2
Email: HR@newellmail.ca Fax: (877) 208-4022
All applicants are thanked for their interest. Only those selected for an interview will be contacted.