Guest Services Supervisor

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast- paced environment, then this may be the opportunity for you.
We are currently recruiting for a permanent, full-time Guest Services Supervisor.

Key Responsibilities Include:

About the Opportunity:

Reporting to the Manager, Customer & Membership Services Coordinator this position provides friendly, courteous and professional service when assisting customers in person and on the phone with membership purchases, registration processing and general facility, program and schedule inquiries. The Guest Services Supervisor actively promotes City of Leduc recreation facilities and services and provides guidance to staff in identifying moments of opportunity to provide value-added program and membership recommendations in order to find the most appropriate solutions to meet the customer’s needs.

Responsibilities of the position include, but are not limited to:

Recruit, train, mentor, and manage Guest Services team members in accordance with City of Leduc policies

Inventory ordering and control

Provide administrative support to other LRC departments

Develop and foster positive customer relationships through professional, courteous, and efficient service

Supervise during extended hours, including evenings and weekends as required

Ensure cash drawers are balanced to transaction records, transaction records are filled and distributed to the proper areas as per balancing procedures

Ensure the efficient and accurate completion of all basics customer transaction requests such as membership sales, program registration, and transit sales

Ensure appropriate use of facility by patrons and guests and ensure facility guidelines and rules

Requirements:

You are the successful candidate for this position if you have the following:

A High School Diploma. Completion of a diploma-training program at a college or a technical training school is an asset

Minimum of three years of customer services experience, including cash handling experience and knowledge of MS Office Suite

Have 1-2 years of supervisory experience is an asset

Able to multitask, including responding to situations simultaneously

Experience in the recreational environment, working with recreation software and First Aid/CPR certificate are assets

Must have the ability to work flexible hours that may include evenings and weekends

Must be willing to provide a current Criminal Records Check-Vulnerable Sector at own expense

Must be fully immunized against COVID-19 and be willing to provide proof of immunization, or provide written approved exemption on the basis of a protected ground under the AB Human Rights Act

If this sounds like you, we want to hear from you! To apply, please visit our website at:

www.leduc.ca/careers

Competition closes at 10:00 pm (MT) on February 1, 2022. This competition may be used to fill future vacancies at the same or lower classification level. Due to the high volume of resumes received, we are not able to respond to individual phone calls. We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Additional Job Information:

Salary Range: $53,144.00 - $66,414.40/annum
Position Type: Permanent, Full-time - 40 hours / week
Posted Date: Jan 11, 2022
Closing Date: Feb 01, 2022
Job ID: 22-08