The Town of Morinville is a growing community on the doorstep of Metro Edmonton. Developed on a foundation of rich heritage and culture spanning 100+ years, it offers an excellent quality of life with convenient access to all nearby big city amenities while retaining the characteristics of a vibrant and flourishing centre for the surrounding rural community.
The Town of Morinville is seeking a dynamic and experienced leader to join our Guest Services team within the Community Services department. Reporting to the Manager of Community Services, the Guest Services Coordinator provides leadership and supervision to a team of front line Client Service Representatives, Facility Bookings Clerk, and Guest Services functions at both the Morinville Leisure Centre and Morinville Community Cultural Centre.
Key Responsibilities Include:
Oversight and coordination of membership/visitor services and experiences.
Processes all cash transactions, reconciliations, maintains change, and stocks all supplies required by the facilities.
Staff scheduling, performance management, priority setting, and training while also providing coaching, mentoring and leadership for staff.
Collects and analyzes membership and day admission statistics to make informed decisions on staffing needs to ensure optimal customer service delivery while maintaining budgets controls.
Provides strategic delivery, planning and leadership for monthly team meetings, area team meetings as well as monthly one-on-one meetings with direct reports.
Coordinates with Corporate Communications Coordinator to develop and implement the MLC facility promotion plan which includes the Community Guide, Town website, social media and electronic display boards.
Responsible for developing and monitoring performance plans for staff and yearly performance reviews and accountable for overseeing any performance corrections for permanent and casual staff.
Complete reports for any staff or public incident, or near miss, and complete any required follow-up.
Other duties as required.
Post-Secondary education in Office Administration or related field.
Minimum of 3 years’ experience in an office environment, preferably in a municipal or recreational facility setting.
Previous experience in overseeing staff, including staff scheduling, training, and evaluating.
Exceptional customer service, interpersonal, verbal and written communication skills.
Proficient skills in all Microsoft Office programs are required.
Strong attention to detail and accuracy along with a high level of initiative.
Effective time management and organizational skills.
Proficiency with computer software systems related to POS, program registration and facility bookings.
Experience with program and membership software is an asset.