Emergency Dispatcher (Casual and Full-Time)

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.

To apply, please submit resumes online at www.yhcounty.ca/jobs. The competition will remain open until filled.

The wage range for casual emergency dispatcher is $25.28 to $27.52 per hour. The salary range for full-time emergency dispatcher is $56,930 to $72,065. Yellowhead County offers a competitive benefit plan.

Please specify in your cover letter whether you are interested in the casual or full-time vacancy. Only those candidates being considered will be contacted. This competition might be used to fill future vacancies.

Key Responsibilities Include:

Position Responsibilities

Answer all 911 and related phone lines in a courteous and professional manner.

Gather pertinent information to determine the type and severity of the call.

Prioritize multiple calls to allocate available resources.

Dispatch appropriate resources based on call information.

Reroute calls to agencies not using centre dispatch service.

Monitor responder safety by station keeping and responder safety checks.

Pass incident information to responders via radio.

Dispatch additional resources requested by incident commanders.

Maintain logs and incident reports using provided methods.

Maintain CAD and RMS data entry.

Complete paperwork and documentation related to Centre Operations.

Ensure the Centre is kept in a clean and orderly manner.

Perform administrative tasks as directed.

Requirements:

Minimum Qualifications
Education/Skills

Grade 12 matriculation

Emergency Medical Dispatch and Emergency Fire Dispatch through National Academies of Emergency Dispatch

Basic training in office software

Standard First Aid Level C and CPR

Class 5 Drivers Licence

Completion of Defensive Driving

Experience in Dispatch or call taking

Ability to deal effectively with general public and staff

Attributes

Strong organization skills are required

Superior emergency communication skills and techniques

Good presentation and training skills

Preferred Qualifications
Education/Skills

Successful completion of a post-secondary education

Professional Dispatch Certification from reputable college

Emergency Medical Responder or higher

Strong computer skills

Clear understanding of radio communication systems

Superior presentation and training skills

Experience In

Three (3) years of emergency service experience in a career position

Working Environment

Work is conducted in a closed office environment

Not easily able to leave work area during dispatch shifts

Shift work required and overtime may be required

Requires intense listening attention in responding to emergency calls

Dealing with upset callers and multiple incident results in high stress situations

Additional Job Information:

Posted Date: Nov 14, 2022
Closing Date: Dec 16, 2022