Leadership
- Plan, organize, direct, control and evaluate the operations of all services delivered within the Department
- Track trends and anticipate issues that affect the community or services to other Departments
- Participate with the SLT in planning and making decisions related to the organization
- Provide visionary leadership that is consultative and responsive
- Plan, implement, coordinate, and supervise the activities of the Department
- Liaise with other provincial and municipal governments and other major service providers to ensure coordination, cooperation, and efficiency in the development and implementation of service initiatives
- Monitor the allocation of and direct resources within areas of responsibility to ensure the achievement of deliverables articulated within applicable work plans and identified projects while maintaining a high level of service
- Act as a staff liaison to the appropriate community groups
- Act as a project lead on more complex initiatives and applications
- Accountable for the management of risks, service delivery, organizational effectiveness, and execution of several major projects
- May perform Acting CAO duties upon the CAOs absence
- Undertake initiatives related to continuous improvement
Emergency Management
- Responsible for the overall Emergency Management Program for the Town
- Participate in mandatory training and exercises. When the Emergency Coordination Centre (ECC) is activated, this position will act in an assigned role as the Director of Emergency Management.
- Implements and ensures the Municipal Emergency Response Plan is current and in accordance with industry best practices
- Prepare plans that outline operating procedures to be used in response to disasters or emergencies
- Develop and maintain relationships with neighboring municipalities and counties to facilitate regional support in the event emergency response coordination is required
- Identify and recommend government funding for emergency management related needs
- Design and administer emergency program and disaster preparedness training courses
- Consult with all community stakeholders to determine needs in the event of a disaster or other emergency
- Keep informed of government regulations related to emergency management and compliance
Social Planning and Community Development
- Engage the public, boards, special interest groups, and organizations in assessing and responding to community social needs
- Facilitate the growth and development of non-profit organizations through a broad range of services and initiatives
Municipal Enforcement
- Collaborate with Communications to promote crime prevention, community safety, and Bylaw compliance initiatives
- Collaborate with the community including the business sector, police agencies, community agencies, public, schools, seniors, and special interest groups to identify issues and gaps and develop initiatives and strategies that increase safety and prevent and/or reduce the incidents of crime
Health & Safety
- Work with the Health & Safety Coordinator to:
- Develop health and safety strategies, overcome challenges, and ensure development of solutions
- Plan for the deployment and uptake of these solutions
- Implement and support the Health and Safety Management System
Financial Management & Planning
- Plan and implement Department objectives to maximize service delivery within the operating and capital budget
- Prepare financial reporting as required
- Accountable for the development and management of the Department’s capital and operating plans and budgets, ensuring the coordinated and efficient use of the workforce, assets, equipment, and resources
- Prepare and administer the annual operating and capital budgets for the Department in coordination with the CAO and Corporate Services Department
- Prepare the annual operating and capital budgets as well as multi year plans as required by legislation or directed by Council
- Annually participate in and develop the short- and long-term plans and all capital work projects
- Access and account for additional funding such as grants, donations, and proceeds from the sale of service
- Ensure the optimum cost recovery of recreational and social services through effective marketing, fee structures, etc.
Policy Development & Administration
- Develop administrative policies, short- and long-term plans, procedures, and Bylaws in accordance with relevant legislation, the Strategic Plan and Business Plan
- Interpret Bylaws, Acts, and related statutory documents and respond to requests for information from the public
- Prepare Policies, long-term plans, and resolution recommendations for the CAO
- Update long-term plans and set priorities
- Write reports and proposals in support of Policies, programs, budgets, and various aspects of the Department’s operations
- Responsible for the creation of and departmental compliance with relevant Policies, procedures, standards, specifications, regulations, Bylaws, relevant legislation, and technical initiatives
- Monitor legislative changes to ensure organizational compliance
Safety and Liability
- Ensure the safety and well-being of vulnerable people in a wide range of circumstances and settings at large public gatherings, emergency response settings, etc.
Council Support
- Develop and monitor the attainment of Department goals and objectives to support Council’s Strategic Plan and ensure they are accomplished
- Attends Council meetings, public hearings, and other regional governance public meetings as a resource and/or representative of the Town as required
- Work collaboratively with the CAO and Department Directors, managers, and teams in achieving goals and priorities in alignment with Council, municipal legislation, and governance requirements
- Advise Council and the CAO on matters relating to the Department
- Undertake other duties as assigned by the CAO
Most Difficult and/or Complex Aspects of the Position
Political, human relations and economic pressures provide challenges that impact this position. Issues faced in this position will be diverse, complex, politically sensitive, and often of a time sensitive manner within an extremely busy environment. The job position requires the incumbent to effectively balance competing and conflicting interests, project deadlines, and work tasks in a fast-paced environment.
Diversity and Scope of Services
This position faces a variety of operational or tactical challenges with little routine. Position incumbents need to rely on their professional/technical expertise to contribute to the strategic and full range of services offered by the Town.
Decision – Making/Accountability
Decision Making/Independence
This position functions with a significant level of independent decision-making authority. This position requires the incumbent to operate with a high degree of independence on applications or work tasks which may be complex and sensitive in nature. Some guidelines are provided by Town Policies, Directives, and procedures, appropriate legislation, and Bylaws.
Results or Outcomes Expected
This position is expected to meet a minimum level of performance based on Town Bylaws and Policies.
Impact/Consequence of Error
Poor use of resources, failure to seek direction when needed, and poor judgement or planning decisions could undermine the effectiveness of services provided by the Town and the quality of Town assets. Inefficiencies and poor service may result in increased maintenance and improvement costs for infrastructure, decreased public satisfaction, and failure to meet legislated timelines and organizational outcomes.
Administrative Responsibility
Financial
This position is an integral part of monitoring ongoing project, capital, and operational costs and will establish and oversee the daily and long-term strategic management of assets within the Town.
Human Resources/Workforce
- In co-operation with the Human Resources Manager, strategize and plan for succession
- Communicate to staff organizational and departmental direction, values, standards, Policies, and procedures
- Provide leadership and supervision to all departmental staff within the scope of approved Policies as well as in consultation with the CAO:
- Conduct annual performance evaluations, managing the performance process to maximize success and the value of contributions to the organization;
- Mentor and coach support staff, supervisors, and managers;
- Support supervisors and managers to lead their staff effectively;
- Identify training and professional development opportunities to meet strategic objectives;
- Communicate goals and expectations and meet with staff regularly;
- Determine staffing needs for the effective delivery of services within the Department;
- Review and inspect the work produced by employees, consultants, and contractors
- Manage employee performance in alignment with performance management and progressive discipline policy; and
- Maintain a professional relationship with the Union, dealing with grievances as applicable.
Safety & Risk Management
- Ensure appropriate safety and risk management policies and procedures are in place and followed
- Ensure all insurance and regulatory requirements are met
- Ensure all staff are appropriately screened and trained
- Promote good risk management practices with community partners and customer groups
- Maintain an effective departmental safety program that adheres to all WCB regulations, including safety rules and procedures, safety orientation and training, identification and correction of workplace hazards, accident and incident investigation, and regular meetings
- Actively promote a health and safety mindset through continuous communications, relationship building, and leadership across all areas and levels in the organization
Contacts
Internal
Contact is made regularly with departmental staff, Council, management, and the SLT. The basis of this contact is to gather information related to the Town and ensure that Town practices, guidelines, and agreements are followed.
External
Contacts include consultants, contractors, external companies, government agencies, and the public. The nature of the contact is to provide information, guidance, and recommendations regarding service provision.
