Customer Support Clerk

This position will provide administrative support to the Utility & Waste Management Services and Agriculture Services departments and provide customer service to residents and/or customers accessing services or programs delivered by the departments. This includes effectively communicating with residents on the phone, in person or by email to gather all initial, relevant information required for service request initiation and/or to support the complaint resolution processes in each department.

Interested? Please click on the link to apply: Customer Support Clerk

Key Responsibilities Include:

UTILITY & WASTE MGMT SERVICES (0.6FTE)

Interact with customers in person and on the phone.

Enter Service Requests / Work Order forms into CityWorks.

Complete the application process for bulk water accounts.

Review weekly “High Water Consumption” alerts on Neptune 360.

Monitor and maintain truck fill (bulk water) customer accounts.

Assist with resident Waste Permit accounts.

Assist with filing of Wastewater Manifests from the Septage Receiving Station.

Monitor and assist with Waste Overage accounts.

Input utility meter readings from customers (as required).

Roll coins from RQB coin-op.

Balance Utility debit machine transactions (if required).

Assist Finance with billings and mail outs.

Arrange the mail out of department communication correspondence associated with projects.

Liaise with the U&WMS Assistant on daily basis to ensure the timely provision and exchange of essential information.

Arrange customer appointments with Utility Technicians work schedules.

Assist with record management and record scanning as required.

Perform other duties as required.

Adhere to applicable responsibilities and accountabilities as outlined in the Sturgeon County Health and Safety Management System.

AG SERVICES (0.4 FTE)

Professionally interact with all residents and customers accessing department services or submitting requests or complaints.

Log and enter the details of all incoming calls, emails and self-serve complaints and service requests into relevant software platforms used by the department (CityWorks, GIS system. etc.) for appropriate follow-up.

Provide initial guidance and technical support to residents accessing online self-service options.

Liaise with other Agriculture Services department members to exchange essential information and to provide updates to customers regarding the status of ongoing files.

Process payments and issue receipts for goods and services.

Balance debit machine transactions.

Arrange the mail out of communications/ correspondences associated with department projects.

Liaise with other Agriculture Services department members to exchange essential information and to provide updates to customers regarding the status of ongoing files.

Support record management functions within the department.

Perform other duties as required.

Required to interact with County employees, residents, contractors in an appropriate manner as guided by Sturgeon County Values.

Adhere to applicable responsibilities and accountabilities as outlined in the Sturgeon County Health and Safety Management System.

Requirements:

Job Skills:

To be successful in this position, the incumbent must have: excellent organizational and time management skills; exceptional ability in working and dealing with external and internal customer service; strong inter-personal and computer skills using Word, Access and Excel. Ability to work efficiently and effectively on your own and in a team environment is important. Job is performed in a normal office environment.

Job Qualifications:

This position requires a high school diploma and/or post-secondary certificate in Office Administration or equivalent of no less than 3-5 years related experience in a clerical role in an office setting. Experience in a municipal environment is considered an asset.

Additional Job Information:

Posted Date: May 31, 2022
Closing Date: June 07, 2022