The Town of Morinville is currently seeking a dynamic, experienced and service oriented individual to join our Guest Services Team within the Community Services department.
Reporting to the Guest Services Coordinator, the Client Services Representative (CSR) provides front-line service and administrative support as a member of the Community Services department within the Community & Infrastructure Services Division. This position will work out of the Morinville Leisure Centre location and the Morinville Community Cultural Centre on a rotating schedule; however, there may be times when the CSR will be required to work at alternate Morinville facilities.
Commitment to service excellence will be demonstrated through the delivery of a variety of administrative functions within established guidelines and policies. The incumbent will work with sensitive information and is required to maintain confidentiality while monitoring and coordinating a variety of office activities.
Key Responsibilities Include:
Answering telephones, responding to email and counter inquiries, assist with organizational documents when necessary, manage internal and external departmental correspondence and mail distribution.
Enter individual bookings, program registrations and maintain data collected in the Parks & Recreation software program (Rec Desk) for user groups and members.
Perform point-of-sale transactions and related financial duties.
Promotion of Community Services programs, community facilities and in particular promote the Morinville Leisure Centre (MLC) and the Morinville Community Cultural Centre (MCCC).
Report preparation support as requested.
Accurate and timely data entry, record keeping, copying, filing, and other duties as assigned.
Post secondary education in Office Administration or related field.
A minimum of two years of client services support experience, preferably in a municipal government or public sector environment. (Equivalent combinations of education and experience may be considered).
Exceptional customer service, interpersonal, verbal and written communication skills.
Proficient skills in all Microsoft Office programs are required.
Strong attention to detail and accuracy along with a high level of initiative.
Effective time management and organizational skills.
Experience with program and membership software is an asset.