Client Services Representative

The Town of Morinville is currently seeking a dynamic, experienced and service oriented individual for a Full-Time Client Services Representative position.

Reporting to the Guest Services Coordinator, the Client Services Representative (CSR) provides front-line service and administrative support as a member of the Community Services department within the Community & Infrastructure Services Division. This position will primarily work out of the Morinville Leisure Centre location; however, there may be times when the CSR will work at alternate Morinville facilities as required.

Commitment to service excellence will be demonstrated through the delivery of a variety of administrative functions within established guidelines and policies. The incumbent will work with sensitive information and maintain confidentiality while monitoring and coordinating a variety of office activities.

Key Responsibilities Include:

Answering telephones, responding to email and counter inquiries, assist with organizational documents when necessary, manage internal and external departmental correspondence and mail distribution.

Enter individual bookings, program registrations and maintain data collected in the Parks & Recreation (Rec Desk) software program for user groups and members.

Perform point-of-sale transactions and related financial duties.

Promotion of Community Services programs, community facilities and in particular promotes the Morinville Leisure Centre and the Morinville Community Cultural Centre.

Report preparation support as requested.

Accurate and timely data entry, record keeping, copying, filing, and other duties as assigned.

Requirements:

The ideal candidate will possess post-secondary education in office administration supplemented by a minimum of two years of related experience, preferably in a municipal government or public sector environment. Equivalent combinations of education and experience may be considered. Exceptional customer service, organizational, verbal and written communication skills. Proficient skills in all Microsoft Office programs. Experience with program and membership software is considered an asset. The successful candidate will be required to provide a Criminal Record Check prior to commencement of employment.

Candidates must submit resume and cover letter quoting:

“COMP #202127—CSR FT” to:
Human Resources, Town of Morinville
10125-100 Avenue, Morinville, AB T8R 1L6
Email: hr@morinville.ca | Fax: 780-939-5633 | Web: www.morinville.ca

The Town of Morinville thanks all applicants for their interest; however, only those under consideration will be contacted.

Employer Contact:

Name: HR Email: hr@morinville.ca

Additional Job Information:

Salary Range: Annual Salary Range of $46,576—$55,614 (7 Step Grid). Hours of work are based on a 35 hour per week, scheduled to meet operational requirements. We offer a comprehensive benefits package including pension and professional development opportunities.
Posted Date: June 08, 2021
Closing Date: June 14, 2021
Job ID: COMP 202127