The Town of Morinville is currently seeking a dynamic, experienced and service oriented individuals to join our casual pool of Client Services Representatives.
Reporting to the Guest Services Coordinator, the Client Services Representative (CSR) provides front-line service and administrative support as a member of the Community Services department within the Community & Infrastructure Services Division. This position will primarily work out of the Morinville Leisure Centre location; however, there may be times when the CSR will work at alternate Morinville facilities as required.
Commitment to service excellence will be demonstrated through the delivery of a variety of administrative functions within established guidelines and policies. The incumbent will work with sensitive information and maintain confidentiality while monitoring and coordinating a variety of office activities.
Compensation/Hours of Work: Starting rate of $25.59/per hour. Shifts can start as early as 5:45AM and evening shifts end as late as 11PM. Midday availability (11am-7pm) is required. Hours of work for this position are irregular and will vary by assignment. Length of assignments may range from a few hours to longer terms.
Key Responsibilities Include:
Answering telephones, responding to email and counter inquiries, assist with organizational documents when necessary, manage internal and external departmental correspondence and mail distribution.
Enter individual bookings, program registrations and maintain data collected in the Parks & Recreation (Rec Desk) software program for user groups and members.
Perform point-of-sale transactions and related financial duties.
Promotion of Community Services programs, community facilities and in particular promotes the Morinville Leisure Centre and the Morinville Community Cultural Centre.
Report preparation support as requested.
Accurate and timely data entry, record keeping, copying, filing, and other duties as assigned.
Post secondary education in Office Administration or related field.
A minimum of three years of client services support experience, preferably in a municipal government or public sector environment. (Equivalent combinations of education and experience may be considered).
Exceptional customer service, interpersonal, verbal and written communication skills.
Proficient skills in all Microsoft Office programs are required.
Strong attention to detail and accuracy along with a high level of initiative.
Effective time management and organizational skills.
Experience with MS Dynamics GP software will be considered an asset.