The mission of the Rural Municipalities of Alberta (RMA) is to “empower its members through proactive leadership, strategic partnerships, effective advocacy and collective business services”. RMA Business Services is one of Canada’s largest and most influential public sector buying groups. Under the banner head of Business Services, there are three longstanding business units: 1) RMA Trade incorporated in 1936, 2) RMA Insurance incorporated in 1955, and 3) RMA Fuel in business since 1996. Together these units offer products and services from over 120 approved suppliers; and represent over 2200 members across Canada, which accounts for total purchasing power of over $200 million.
This opportunity is primarily a telephone adjusting role handling first party automobile and heavy equipment losses. The ideal candidate will be an individual who wishes to have a career in public sector insurance claims handling. It primarily involves local government and public entity losses of a type which can be handled without scene attendance. The estimated starting salary for this position is $50,648.00.
Reports to: The Manager of Claims
Under the general direction of the Manager of Claims, the Claims Adjuster is responsible for the investigation, evaluation, negotiation and resolution of assigned claims.
The Claims Adjuster will have access to highly confidential member and association information, and it is expected and required information be held in the strictest confidence.
Key Responsibilities Include:
• Management of expenses as per Association standards
• Performing investigation, evaluation, negotiation and disposition of various types of claims, primarily of a first party nature. Successful accomplishment requires sound investigative strategies and excellent client care skills as the direct contact point for many of our insureds;
• Appointing, controlling and directing external service providers including task adjusters and other experts as per industry standards;
• Assisting the Claims Manager and Examiners in collection and analysis of claims data to prepare reports for internal and external clients;
• May need to meet and negotiate with members, and give direction to experts in various fields depending on the needs of the situation;
• Assist in claim inquiries and ensure all claims are promptly investigated;
• Ensure coordinated and timely investigation through communication with third party adjusters, and outside experts;
• Review and interpret property and liability policy wordings, acts, regulations and legislation in order to confirm coverage;
• Set reserves and authorize payment within scope of authority and settle claims in the most cost effective and timely manner possible;
• Control indemnity and expenses through proactive claims handling techniques, including the pursuit of subrogation where applicable;
• Ensure all claims negotiations are conducted with integrity and that settlements are accurate and fair;
• Attend training as necessary to ensure skills evolve with changes in the industry;
• Assist the Claims Manager as necessary;
• Participate in Association activities and events as required by the Directors and/or the Board.
• Enthusiastically support change, share experiences and actively seek new challenges
• Interest in occasional field adjusting and ability for occasional out of town travel.
• Minimum 2 years claims adjusting experience;
• Experience in claims adjusting with associated technical expertise;
• Analytical, decision making and resource management skills;
• Strong Business Planning and negotiation skills
• Flexibility and ability to problem solve;
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrate organizational skills with the ability to manage conflicting priorities in an effective manner
• Proactive and positive approach to member service ensuring that all enquiries are effectively dealt with in a timely manner
• Strong interpersonal skills enabling an ability to effectively deal with conflict and difficult situations
• Strong commitment to the association goals and philosophy;
• An understanding of the concept of Reciprocal Insurance Exchanges and the unique Insured - Insurer client relationship they represent.
• High School Diploma and enrolled in CIP or equivalent courses
• Valid Alberta Driver’s License
CLOSING DATE: This posting will stay open until the position has been filled.
Candidates should submit, in confidence, a covering letter and resume detailing qualifications, work experience and references to: Monica An, Finance & HR Analyst.
We thank all applicants in advance of their submissions, but only those chosen for an interview will be notified.