Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.
The hourly rate range for this position is $25.28 - $27.52.
To apply please submit resumes online at www.yhcounty.ca/jobs
A detailed position description can be found in the job posting online.
The competition will remain open until suitable candidates are found.
We thank all interested applicants in advance, however, only those applicants to be interviewed will be contacted.
Key Responsibilities Include:
Answer all 911 and related phone lines in a courteous and professional manner.
Gather pertinent information to determine the type and severity of the call.
Prioritize multiple calls to allocate available resources.
Dispatch appropriate resources based on call information.
Reroute calls to agencies not using centre dispatch service.
Monitor responder safety by station keeping and responder safety checks.
Pass incident information to responders via radio.
Dispatch additional resources requested by incident commanders.
Maintain logs and incident reports using provided methods.
Maintain CAD and RMS data entry.
Complete paperwork and documentation related to Centre Operations.
Ensure the Centre is kept in a clean and orderly manner.
Perform administrative tasks as directed.
Grade 12 matriculation
Emergency Medical Dispatch and Emergency Fire Dispatch through National Academies of Emergency Dispatch
Basic training in office software
Standard First Aid Level C and CPR
Class 5 Drivers Licence
Completion of Defensive Driving
Experience in Dispatch or call taking
Ability to deal effectively with general public and staff
Strong organization skills are required
Superior emergency communication skills and techniques
Good presentation and training skills
Successful completion of a post-secondary education
Professional Dispatch Certification from reputable college
Emergency Medical Responder or higher
Strong computer skills
Clear understanding of radio communication systems
Superior presentation and training skills
Three (3) years of emergency service experience in a career position
Work is conducted in a closed office environment
Not easily able to leave work area during dispatch shifts
Shift work required and overtime may be required
Requires intense listening attention in responding to emergency calls
Dealing with upset callers and multiple incident results in high stress situations