Casual Dispatcher

Position Summary

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.

The hourly rate range for this position is $25.28 - $27.52.

To apply please submit resumes online at www.yhcounty.ca/jobs

A detailed position description can be found in the job posting online.

The competition will remain open until suitable candidates are found.

We thank all interested applicants in advance, however, only those applicants to be interviewed will be contacted.

Key Responsibilities Include:

Position Responsibilities

- Answer all 911 and related phone lines in a courteous and professional manner.

- Gather pertinent information to determine the type and severity of the call.

- Prioritize multiple calls to allocate available resources.

- Dispatch appropriate resources based on call information.

- Reroute calls to agencies not using centre dispatch service.

- Monitor responder safety by station keeping and responder safety checks.

- Pass incident information to responders via radio.

- Dispatch additional resources requested by incident commanders.

- Maintain logs and incident reports using provided methods.

- Maintain CAD and RMS data entry.

- Complete paperwork and documentation related to Centre Operations.

- Ensure the Centre is kept in a clean and orderly manner.

Perform administrative tasks as directed.

Requirements:

Minimum Qualifications

Education/Skills

- Grade 12 matriculation

- Emergency Medical Dispatch and Emergency Fire Dispatch through National Academies of Emergency Dispatch

- Basic training in office software

- Standard First Aid Level C and CPR

- Class 5 Drivers Licence

- Completion of Defensive Driving

- Experience in Dispatch or call taking

Ability to deal effectively with general public and staff

Attributes

- Strong organization skills are required

- Superior emergency communication skills and techniques

Good presentation and training skills

Preferred Qualifications

Education/Skills

- Successful completion of a post-secondary education

- Professional Dispatch Certification from reputable college

- Emergency Medical Responder or higher

- Strong computer skills

- Clear understanding of radio communication systems

Superior presentation and training skills

Experience In

Three (3) years of emergency service experience in a career position

Working Environment

- Work is conducted in a closed office environment

- Not easily able to leave work area during dispatch shifts

- Shift work required and overtime may be required

- Requires intense listening attention in responding to emergency calls

Dealing with upset callers and multiple incident results in high stress situations

Employer Contact:

Name: www.yhcounty.ca/jobs Email: jobs@yellowheadcounty.ab.ca

Additional Job Information:

Salary Range: $25.28 to $27.52 per hour
Position Type: Dispatch and Emergency Services Operator
Posted Date: Jan 10, 2022
Job ID: COMPETITION NO. 21-031