Job Number: P23-21
Position Summary:
As the primary IT person, the IT Support Technician provides technical support and performs proactive IT duties to support the County’s overall operations. This includes, but is not limited to customer service, helpdesk & deskside support, working with external vendors where necessary to provide and ensure top service and support. Additionally, they will monitor and maintain technology and licensing, support 24/7 access, create and maintain documentation, train staff, assist in the development and support of workflow automation, evaluate and respond to security incidents, and help to support system’s connectivity and reliability through all of the County’s facilities.
Working Conditions:
- This position works a 5-day work week, Monday to Friday, with at least one day off in a 3-week cycle; hours of work: standard 37.5 hour work week.
- Required to be on-site within the County administration buildings, which is 5 minutes east of Strathmore; some work from home flexibility will also be available and will largely depend on projects, team schedule, and demand.
- Working at all municipal buildings including repair shops, water treatment facilities, fire halls and other external sites as required. Suitable personal protective equipment will be required depending on the environment.
- Working outside normal office hours may be required for rare emergencies (on call) or for pre-scheduled meeting support and IT changes.